A word about Christopher Ward customer service
Friends, I love my CW C60 Trident Pro 300. When I received it two months ago, I noticed that the bezel was slightly misaligned. I thought I could live with it, but that slight imperfection on an otherwise near perfect watch drove me nuts!
I reached out to their customer service team about my issue. I expected them to offer me slight compensation, or tell me to kick rocks. Nope! Benedict sent me a shipping label and 2 days after dropping it off, it was across the pond. Katie kept me in the loop with what was going on and even though they initially didn’t understand what was going on (miscommunication), after emailing back and forth, they realized the misalignment, fixed it and two days after that it arrived on my doorstep, perfectly aligned.
Great service, great communication, no money out of my pocket for shipping or anything at all. They’ve a customer for life! 10/10 would recommend.
Collector of all things cool and unique. Watch junkie, car freak. Why say no when it feels so good to say yes?
Love hearing this as I am finally about to add one to the collection.
That’s great to hear!!
Love hearing this as I am finally about to add one to the collection.
Buy with confidence. I was impressed by their service!
Love to hear it!
Buy with confidence. I was impressed by their service!
I've had the chance to meet them, seem like nice people, just never a watch that spoke to me. Lately, they have had some nice releases.
Wow!
Good customer service separates the wheat from the chaff. Lovely watch Sir 👏
Good to hear.
I've heard this before about CW, though gratefully, I never needed mine serviced.
Told you it was the way to go….,,, enjoy it in all its glory 👏🏻
Told you it was the way to go….,,, enjoy it in all its glory 👏🏻
You were absolutely right my friend, thanks!
Very good to hear that
Thanks for the review and info!
So glad to hear it. Looking at them for a future purchase and given some companies lack of or degrading customer service these days, glad there are still doing things the right way.
So glad to hear it. Looking at them for a future purchase and given some companies lack of or degrading customer service these days, glad there are still doing things the right way.
For sure! It certainly makes me confident in making future purchases. C63… get in my watch box!
Ah nice bro. Great info. 🔥🔥🔥
The C63 Sealander is such a great looking watch… I should have one and so should you, my friend!
Totally agree! I've been bitten by the vintage bug, so I wasn't too grab myself a vintage Bulova/Omega and then I might shoot for the C36.
Wonderful customer service is God tier
CW gets an A+ ! So much different from our friends with the Coronet
My c60 #tide has a misaligned metal ring (the one between the bezel and the crystal) but i cant be bothered to send it to them for now. I live in the Philippines and it took 6 weeks for this watch to get to me. I'll just wait until it's time for a service and get it all fixed in one go hehe. Im glad to hear their customer service is as good as their watch looks. 😊 enjoy
CW has one the best customer service I experienced as well. Top notch. Really hope more people support them.
Your the best type of add ! Cheers 🍻
This is super comforting, as I’m thinking of getting the c65 Super Compressor (blue dial) - thanks for sharing!❤️🤙
Great to hear. They do make a point about their ‘60/60’ (return and warranty) service. It gives complete piece of mind when buying from them
Yes, I've had the very same excellent customer service from CW. Handled everything, and no quibbling.
Got a CW Sealander 36mm coming in the mail, so this is very reassuring. Very excited to collect it, but I can't before early next week.
Love hearing this as I am finally about to add one to the collection.
So a CW will be your last one? 😊
Had great experience with them too. Sent a watch back, knew after 10 seconds it just wasn't for me. Fast and easy processing all while being very pleasant. Hope to buy (and keep) one in the future.
Own two CWs. Cannot recommend them higher. Nobody comes close on quality in that price range. A true disruptor
I have had similar experiences with Christopher Ward. For me, Zelos is similarly responsive and customer focused as well.
I love to hear stuff like this. More brands should worry for their costumers like CW does