Scratches on new watch

I’ve just bought a Nomos 703.1 and it was delivered just now. I’m surprised that I found some scratches on the side of the watch. I contacted the AD and they offer me a refund or keep the watch with £170 as a compensation. What should I do?

Reply
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I'm kind of struggling to see them to be honest! If it was me I would take the money in the knowledge that I'm bound to scratch the watch myself anyway at some point.

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Love the 703.1 - great choice! If you are the sort of person who will keep it "for best" and take super care, it's likely to be a constant source of annoyance so perhaps consider returning and re-purchasing, as a current model I don't think it will be difficult to get. If you are going to wear it everywhere, for everything and it will probably be one of many scratches and dents in a year's time, enjoy the "discount".

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I don't see them.

Take the generous offer of money and move on.

A high polish case will get scratched eventually no matter how well you take care of it. I once had one that showed a scratch at the mere mention of scratches.

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Refund and order again.

It's something different if you order a discontinued or heavy discounted watch or vintage watch. But if I pay a lot of money for a new virgin watch, I would expect no scratches.

If so...take it back, give my money, thank you. Let's try again...

I know that there is a lot of happyness when getting finaly a watch. But after week weeks this feeling will disappear but the bad taste of this heavy scratch will stay. Abd that pain would cost more than 170 to compensate.

Just ask yourself how much you would pay for this exact watch with this scratch on a secondary market? 170 less?

You are already disappointed enough to share this with us, which I totally understand.

Better you get refund and wait few weeks again. It's annoying but when you get your new untouched Nomos you will thank your past self.

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FeebleWrists

I'm kind of struggling to see them to be honest! If it was me I would take the money in the knowledge that I'm bound to scratch the watch myself anyway at some point.

Thanks a lot @FeebleWrists for your suggestions

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danmitch

Love the 703.1 - great choice! If you are the sort of person who will keep it "for best" and take super care, it's likely to be a constant source of annoyance so perhaps consider returning and re-purchasing, as a current model I don't think it will be difficult to get. If you are going to wear it everywhere, for everything and it will probably be one of many scratches and dents in a year's time, enjoy the "discount".

Thanks a lot @danmitch for your suggestions

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Uhrologe

Refund and order again.

It's something different if you order a discontinued or heavy discounted watch or vintage watch. But if I pay a lot of money for a new virgin watch, I would expect no scratches.

If so...take it back, give my money, thank you. Let's try again...

I know that there is a lot of happyness when getting finaly a watch. But after week weeks this feeling will disappear but the bad taste of this heavy scratch will stay. Abd that pain would cost more than 170 to compensate.

Just ask yourself how much you would pay for this exact watch with this scratch on a secondary market? 170 less?

You are already disappointed enough to share this with us, which I totally understand.

Better you get refund and wait few weeks again. It's annoying but when you get your new untouched Nomos you will thank your past self.

Thanks a lot @Uhrologe for your suggestions

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That’s a massive scratch so ask for more compo and just keep it if you plan on wearing it a lot as dings and scratches are inevitable.

Ham it up and say how let down you are and how much it means to you etc.

👌

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If you’re weird about scratches and need it to stay pristine until you pass it down to children, then send it back. You’ll never be happy with it.

If you’ll always feel like you got duped by the dealer into buying a defective, crap watch, then send it back. You’ll never be happy with it.

If you accept that the watch would eventually get scratched anyway, then take the partial refund and enjoy the watch.

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I would send back. I expect from a new watch that it is perfect. A scratch should be my own fault.. Hopfully they will replace it quickly.