Scratches on new watch

I'm kind of struggling to see them to be honest! If it was me I would take the money in the knowledge that I'm bound to scratch the watch myself anyway at some point.

Love the 703.1 - great choice! If you are the sort of person who will keep it "for best" and take super care, it's likely to be a constant source of annoyance so perhaps consider returning and re-purchasing, as a current model I don't think it will be difficult to get. If you are going to wear it everywhere, for everything and it will probably be one of many scratches and dents in a year's time, enjoy the "discount".

I don't see them.

Take the generous offer of money and move on.

A high polish case will get scratched eventually no matter how well you take care of it. I once had one that showed a scratch at the mere mention of scratches.

Refund and order again.

It's something different if you order a discontinued or heavy discounted watch or vintage watch. But if I pay a lot of money for a new virgin watch, I would expect no scratches.

If so...take it back, give my money, thank you. Let's try again...

I know that there is a lot of happyness when getting finaly a watch. But after week weeks this feeling will disappear but the bad taste of this heavy scratch will stay. Abd that pain would cost more than 170 to compensate.

Just ask yourself how much you would pay for this exact watch with this scratch on a secondary market? 170 less?

You are already disappointed enough to share this with us, which I totally understand.

Better you get refund and wait few weeks again. It's annoying but when you get your new untouched Nomos you will thank your past self.

Thanks a lot @FeebleWrists for your suggestions

Thanks a lot @danmitch for your suggestions

Thanks a lot @Uhrologe for your suggestions

That’s a massive scratch so ask for more compo and just keep it if you plan on wearing it a lot as dings and scratches are inevitable.

Ham it up and say how let down you are and how much it means to you etc.

👌

If you’re weird about scratches and need it to stay pristine until you pass it down to children, then send it back. You’ll never be happy with it.

If you’ll always feel like you got duped by the dealer into buying a defective, crap watch, then send it back. You’ll never be happy with it.

If you accept that the watch would eventually get scratched anyway, then take the partial refund and enjoy the watch.

I would send back. I expect from a new watch that it is perfect. A scratch should be my own fault.. Hopfully they will replace it quickly.

Return it, buy from another dealer.

Thanks a lot @Rolexshmolex @caktaylor @Hendrik @CityHunter. Always glad to see your perspectives and points of view. There is no right or wrong in this hobby. There is not only black or white. Every decision comes with consequences. So, I'm happy to tell you guys that I'll keep the watch. Good or bad experiences are part of our life, right? 😜

I would keep it as I can't even see them but this is the reason I buy pre loved watches.

I am just sharing my own habit, I buy exclusively new from ads, even if the store has a watch that I want in stock, I request a newly ordered item that has not been handled by other shoppers, especially when the watch is from a business that offers no discounts or perks. If they decline I move on to some other watch at some other shop if I need to. My dollars their merchandise, hopefully we can arrive at a deal but if not, not.

Yeah, 100%. This is my second time. I'm surprised by the quality control of the dealer. How can they sell scratched watches with RRP?

170 quid is very reasonable and it is small ! I think this speaks very well for Nomos,

I’d take the money and call it a day

Wait, I see now. I thought that was a reflection. But as I have said before, in other posts, I don't obsess over case scratches. I get fussy only when it comes to scratches on the crystal. That's the part of the watch that you're always looking at.

I can't see anything, based on that I would tend to agree with the others... take the money and run

I would return it and buy another - we pay a lot of money to put the first scratch on our watches, nobody gonna take that away from me 😂

I’d keep it. Almost everything looks perfect and it seems damn wasteful to not keep it, and you’re getting £170 too! You could get some awesome straps for it

If I remember right, couldn’t you buff it out with Cape Cod cloth?

Wow! Thanks a lot guys for stopping by and put your thoughts.

So, I decided to keep the watch for some reasons:

RRP is £1500, I paid only £1030 after discount 20% and £170 compensation.

I tried to find pre-owned for this watch, it’s around 900.

This model a bit difficult to get in short period time. If you know Nomos, even we buy from their website, lead time is 6 months.

It’s obviously not a good deal, but not too bad.

Keep it. Buff it. And count your money 💵

Good move, mine (club campus absolute grey, 36) was a scratch magnet anyway! Great watch and I hope you enjoy!

QC issues happened sometimes, i have no issues with scratch but I always expect the perfect look when purchase a brand new watch.

I agreed with @Uhrologe that i will take refund and make another order 😉

I would probably take the cash and enjoy the watch for what it is. A watch that’s 100% polished will have ten times as many scratches after a year of regular use anyway. Trust me, the real beauty of the Nomos is the dial and the movement, the case can always be polished!

Is it on the lug?

For anyone who doesn’t recognise the scratch, this is it

Keep the watch with compensation. Scratch isn't too bad and it's high polish, it is inevitable plus can be fixed

Depends on you personally and how how soon you think you’ll get similar scratches yourself 🤣