Sound more like your jeweler focuses more on money than good customer service. I have an ethos I stick by. Look after the customer and they'll look after you
https://www.ebay.co.uk/itm/225021516300?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=zo2uH5RiSyq&sssrc=2349624&ssuid=zo2uH5RiSyq&var=&widget_ver=artemis&media=COPY
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