Am I being overreactive update 1

Hi all. As per my recent post I decided to just cut my losses with the watch. I went to the dealer today and said I want my money back. He said "But ive already told you we'll sort it". I said yes but you also said parts are difficult to come by. He phones his brother "to see where he's at" and miraculously the one with the stuck seconds hand is fixed and he'll bring it to the shop tomorrow for me to look at as they "don't offer refunds". I know for a fact he is legally obliged to and that is bullshit but I just couldn't be arsed to argue. Funny that they got their arses in gear when I told them I want my money back.

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Dude, you gotta stop frequenting watchmakers that look like this:

High street crisis: 60,000 more shops will close within five years, Centre  for Retail Research report predicts - Mirror Online
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Yeah, it's sad that they are taking such a short view of the customer experience. Prioritizing short term profits over a customer experience is not a great way to keep my business. 

But now you know you should go elsewhere for your horology. 

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Mr.Dee.Bater

Dude, you gotta stop frequenting watchmakers that look like this:

High street crisis: 60,000 more shops will close within five years, Centre  for Retail Research report predicts - Mirror Online

Currently trying to figure out how you have a photograph of my house

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UnholiestJedi

Yeah, it's sad that they are taking such a short view of the customer experience. Prioritizing short term profits over a customer experience is not a great way to keep my business. 

But now you know you should go elsewhere for your horology. 

Dead on mate. After tomorrow I'm never darkening his doorstep again

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Scooby

Currently trying to figure out how you have a photograph of my house

@Omeganut is everywhere. All seeing. All knowing. 

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Scooby

Currently trying to figure out how you have a photograph of my house

You're lucky; they are pulling down our house and putting up slums. 

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I'd be livid and demanding the refund.  Being that I live in Florida, I'd also be reporting their business to the State Attorney General's office for a violation of our Deceptive and Unfair Trade Practices Act.

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Munky1

You're lucky; they are pulling down our house and putting up slums. 

Why is everything turning into blocks of flats these days?

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JBird7986

I'd be livid and demanding the refund.  Being that I live in Florida, I'd also be reporting their business to the State Attorney General's office for a violation of our Deceptive and Unfair Trade Practices Act.

Believe me mate I've still half a mind to pick up the phone to trading standards 

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Scooby

Believe me mate I've still half a mind to pick up the phone to trading standards 

Personally, I think you should, especially if they're refusing to refund the purchase for a product which was not as advertised/represented to you.

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I'd invite the guy over for one of my dry, tough, rubbery bland sirloin steaks, with an over-baked potato slathered with off-brand margarine, and freezer-burned luke-warmed peas, and sit him down in front of a rabbit-eared TV to watch a C-Span presentation of a local council meeting. That sounds like sweet revenge to me. 

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DariusII

I'd invite the guy over for one of my dry, tough, rubbery bland sirloin steaks, with an over-baked potato slathered with off-brand margarine, and freezer-burned luke-warmed peas, and sit him down in front of a rabbit-eared TV to watch a C-Span presentation of a local council meeting. That sounds like sweet revenge to me. 

Treating the guy to what is likely to him the equivalent of fine dining and the epitome of entertainment somehow doesn't really strike me as revenge at all.

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JBird7986

Treating the guy to what is likely to him the equivalent of fine dining and the epitome of entertainment somehow doesn't really strike me as revenge at all.

Touché my sarcastically-refined good man!

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Sound more like your jeweler focuses more on money than good customer service. I have an ethos I stick by. Look after the customer and they'll look after you  

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DariusII

I'd invite the guy over for one of my dry, tough, rubbery bland sirloin steaks, with an over-baked potato slathered with off-brand margarine, and freezer-burned luke-warmed peas, and sit him down in front of a rabbit-eared TV to watch a C-Span presentation of a local council meeting. That sounds like sweet revenge to me. 

So . . . you’d take him to Applebee’s? 

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DariusII

I'd invite the guy over for one of my dry, tough, rubbery bland sirloin steaks, with an over-baked potato slathered with off-brand margarine, and freezer-burned luke-warmed peas, and sit him down in front of a rabbit-eared TV to watch a C-Span presentation of a local council meeting. That sounds like sweet revenge to me. 

You are a sick, twisted individual. Saturday at 7pm work for you?

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OlDirtyBezel

So . . . you’d take him to Applebee’s? 

Yeah...that is a good alternative indeed!

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Scooby

You are a sick, twisted individual. Saturday at 7pm work for you?

Absolutely!😂

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Threaten them with a Google review. If you trash them there everyone who looks at them there will see it and everyone uses Google search. Name them on Reddit too and Google will add to to their name search

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Scooby

Dead on mate. After tomorrow I'm never darkening his doorstep again

“Darkening his doorstep”…..that’s a great way to say it!!