Do you care about exclusive access? AKA: How watch manufacturers milk their loyal customers

Piggybacking off of @BigIona’s post, “Upcoming GS releases!”

https://www.watchcrunch.com/BigIona/posts/upcoming-gs-releases-10243

So, check this out - the pricing strategy here is utterly fascinating - below are the SBGK015 “Ryūsendō” and the SBGK017…

Image
Image

Notice anything about them?

  • Both watches run on the Caliber 9S63, which is a manual-wind 28,800 vph movement, with 72 hours of power reserve
  • Both watches are 39mm in diameter, 11.6mm in thickness, and 44mm lug-to-lug
  • Both watches boast 60 gauss of magnetic resistance

Hmmmm…  both watches are exactly the same!  Wait!  There must be something different about them…  Oh, yeah!  The SBGK015 is F*CKING GORGEOUS and the SBGK017 is gray and muted and just plain blah!

You know what else is different about these 2 watches?  The SBGK015 is limited to ONLY 250 pieces!!!  Meanwhile, the SBGK017 is unlimited production.

Okay, now we’re getting somewhere.  So, since the SBGK015 is a limited edition, it must cost a fortune, while the SBGK017 must be relatively affordable, right?

Wrong!

  • The gorgeous 250-piece limited edition SBGK015 has an MSRP of $7,500
  • The boring-a$$ unlimited SBGK017 has an MSRP of $8,900

"What the hell is going on?” you might, rightfully, ask.  “Why would a profit-maximizing corporation underprice a really beautiful, extremely limited-edition watch, relative to a boring, unlimited run watch with identical specs?”

Here is the answer…

https://www.youtube.com/watch?v=0yNjUFEuW18

Okay, I get it.  That video is nearly 12-and-a-half minutes long, and…

Aint Nobody Got Time For That GIFs - Get the best GIF on GIPHY

This is how watch manufacturers milk their most loyal customers…

  • With only 250 pieces, the SBGK015 is not available to the buying public
  • Within 2 hours of its announcement, every single unit had already been spoken for
  • The way the SBGK015 was allocated was based entirely upon a given AD’s discretion, and the ADs choose to allocate the pieces to their most valued and most loyal (i.e., most profitable) clients
  • Effectively, Grand Seiko did this as a means for their ADs to “reward” VIPs for spending vast sums of money with them
  • I got a text message from the Manager at the Grand Seiko Boutique I buy from.  He said, “Bro!  I got something special for you!  Hurry, dude, and let me know which of the 4 new releases you want.  Run, don’t walk.”  I blew him off, and said, “Nah, not interested."  A couple of hours later, after really looking at the releases, I came back to him and said, “Okay, dude, I want the SBGK015”
  • Within 2 hours, he’d already placed every unit he had allocated to him.  He said, “Dude, I'm so sorry!   But, you can't blame me!  You know you're my guy, right?  You were literally the first person I contacted.  And you said you weren’t interested.  I thought you’d lost your mind.  I mean, the reason you buy from me is precisely because of opportunities like this - I get you access to stuff like this, that’s impossible to get anywhere else”
  • The SBGK015 is limited to 250 pieces, it’s priced at $1,400 below the drab, unlimited-run SBGK017, and when it hits Chrono24, undoubtedly, sellers will be demanding 2x the MSRP - for example, the SBGA387 was a 558-piece limited edition from 2018 with MSRP of $6,800.  Used versions are floating around Chrono24 and other sellers for ~2x MSRP

So, that’s how it’s done.  You spend an a$$load of money on watches from a particular manufacturer, and then the Boutique calls you up when something really special comes along, and…  you are expected to buy it.  Even if you don’t want it.  Because it’s all part of the process of remaining a VIP.  And, only if you’re a VIP do you get access to the most exclusive, the most coveted, pieces.

After I did this for a while...

Crazylove GIFs - Get the best GIF on GIPHY

... the Boutique Manager did come back to say that he thinks, 90% likely, he’ll be able to get me a SBGK015 - said he knows someone in corporate who can always pull a rabbit out of the hat for him.

So, would you do it?  Would you allow yourself to be milked and exploited like this, just to get access to “exclusive” and limited edition timepieces?  Is it worth it?  Am I an idiot for playing along and letting myself get used and abused this way?  What would you do?

******* 

Total non sequitur, but charity auction of SPB155 “Baby Alpinist" goes until 6/17, 12pm PT. Win a watch, have all proceeds go to GiveDirectly.org, and get your winning bid matched at 4x to QUADRUPLE the donation! 

[https://www.watchcrunch.com/Omeganut/posts/buy-a-watch-help-save-the-world-2-10284

P.S., winning bid also gets a WatchCrunch t-shirt!

P.P.S, winning bid also gets their choice of glow-in-the-dark dinosaur

Reply
·

This is an insightful look into the sales model. You know that you are being used and yet you derive a benefit as well.  As long as the benefit appears to balance the cost you will play the game.

·

If you jump on it because you actually love and want the watch, that’s just you getting a coveted spot in line for a watch you want. No one’s forcing you. 
 

I do wonder, though, how many people jumped on this just so they can remain a VIP. If that’s the motivation, then it’s a perfect example of the “fool and his money” maxim. 
 

I bet ADs’ eyeballs turn into dollar sings whenever something like this is announced.  

·
Aurelian

This is an insightful look into the sales model. You know that you are being used and yet you derive a benefit as well.  As long as the benefit appears to balance the cost you will play the game.

Yep. You can’t be scammed if you know you’re being scammed going into it. 

·

Your now part of the game and your either in or your out. The AD will always play the game with you and the other 500 loyal subjects that frequent his boutique and as you say, some of these so called loyal Grand Seiko fanatics will be serial flippers, there just to profit 😉

·

@Omeganut These are the pieces you should be auctioning to your fellow Watchcrunchers 😉

Give us common folk a chance. 
 

It’s what god would want you to do. 

·

I’m still at “nah ! Not interested!” 😳…

·

Love the watch, but at the end of the day it’s just a watch and others will come around. If you’re looking to be a flipper than you definitely need to pay the game. I’m not too interested in being a flipper because it diminishes the love of the hobby for me.

·

As an outsider looking in: I don’t think you’re being exploited at all.

They had a watch, you didn’t want it. Then you did, they didn’t have it. Then maybe they do - if you still want it, go for it. Your AD has been quite helpful. I know it’s a bit pf a game but at the end of the day, you get what you want. IMO they’re both gorgeous. GS is fast getting on the radar of ‘non-watch people’ - I think it’s great that you are ‘in’ there already before the prices start rising even more. 

·
Aurelian

This is an insightful look into the sales model. You know that you are being used and yet you derive a benefit as well.  As long as the benefit appears to balance the cost you will play the game.

Yeah, it's such a weird "game," though.  I mean, the benefit, quite honestly, is being made to feel like you're some super special person.  Sure, you're getting exclusive access to blah, blah, blah... but the game is all about making the buyer feel special.

Like, genuinely, why should I care if some random sales guy / corporation is saying, "Oh, Omeganut, you're sooooooo special?"  

Youre So Special GIFs | Tenor

And, yet, curiously...  I do!

·

As you are no doubt aware, Grand Seiko is well above my collecting price range (maybe someday 😂). However, I do see similarities between the situation described and a recent purchase I made; the Islander #HMBT-ISL-1. Of course, this watch is still available for purchase and was not a limited edition, but I pre-ordered it for a lower price.

Many microbrands offer lower prices for pre-orders as early bird specials on Kickstarter in a similar fashion. Again, these watches remain available for purchase after the Kickstarter campaign (in general; we all know how long a wait it is to get some of the Zelos or Helm watches 😉).

While it is true that this sort of VIP program is a much stronger approach than offering discounts for early ordering, I view it as a difference in degree, not really a difference in kind. We are being encouraged to spend our money on what has become essentially a decoration for our wrists. As @OlDirtyBezel stated, "a fool and his money," and I must be a fool, because I am eagerly awaiting the next HMBT from Marc. 😂 Regarding your own purchase dilemma, it may be a marketing gimmick to make the limited edition lower in price and restricted in availability, but that does not mean it is wrong to succumb. If you like and can afford the watch, are you not "deriving some benefit," as @Aurelian put it?

·
OlDirtyBezel

Yep. You can’t be scammed if you know you’re being scammed going into it. 

Check out this dude, and his whole "I know I'm being scammed going into it" craziness:

https://timeandtidewatches.com/watch-confessions-my-watch-buying-has-got-out-of-control/

“My watch buying has got out of control – I must’ve spent $2 million”

“What do I think the thrill is? This is going to sound really weird, but the real fun for me is about what ‘gift with purchase’ I get. I get really upset if I just get a keyring. Highlights include being flown by Rolex into the British Grand Prix in a helicopter. I’ve also been to the Patek factory in Geneva with my authorised dealer in the UK. That was really cool. But it’s just all the fun stuff – being invited to go into these cupboards to grab a bag full of shit that you can’t otherwise buy – umbrellas, bags that sort of thing. And, yes, I realise this is a really stupid thing to say."

·
TonyXXX

Your now part of the game and your either in or your out. The AD will always play the game with you and the other 500 loyal subjects that frequent his boutique and as you say, some of these so called loyal Grand Seiko fanatics will be serial flippers, there just to profit 😉

Well, here's another part of the game:

  • You are absolutely not allowed to flip a watch
  • If you do flip a watch, your VIP status is immediately revoked - apparently, corporate goes to eBay, Chrono24, and r/Watchexchange all the time and checks the serial #'s on exclusive watches listed, and then they get back to the Boutique / AD who sold the watch, and everyone gets in trouble - the Boutique / AD, the salesperson, the VIP
  • A couple of years down the road...  that's when you can sell the watch, and everyone's good with that
·
BigIona

@Omeganut These are the pieces you should be auctioning to your fellow Watchcrunchers 😉

Give us common folk a chance. 
 

It’s what god would want you to do. 

Funny enough...  I was potentially thinking of charity auctioning my White Birch, but it would have to be in 2023.

  • My employer will do matching donations up to $10,000 in any given calendar year
  • So, if I set a reserve of $5,000 on the auction, and I match the winning bid, that would meet the entire $10,000 employer match, every dollar of the winning bid would quadruple, etc., etc.
  • So, GiveDirectly.org would be sending on $20,000 directly to these Kenyan families, effectively doubling the incomes of 66 families for the year!  Just not sure I can let go of the White Birch though!  F*ck it, I think I just talked myself into it.  Am committing to doing it in January of 2023

As for god...

I See What You Did There GIFs - Get the best GIF on GIPHY
·
Ichibunz

I’m still at “nah ! Not interested!” 😳…

For you, it would have to be enamel dial...  something like this, huh?

Seiko - An Introduction to Credor: I am astonished!
·

So I love that that guy is $2M deep for swag, I can completely relate to that. 
 

Also, it seems like Hermes > Rolex. Same game but they don’t spend a metric shit-ton annually in advertising costs. That’s just bonkers. 

·
Mr.Dee.Bater

OMG...  I just looked up the definition!

Laughing GIFs - Get the best GIF on GIPHY

This is the Birkin the purse was named after...

Pin en Let the eyes do the talking

I don't know about the purse, but...

·
Mr.Dee.Bater

OMG...  I just looked up the definition!

Laughing GIFs - Get the best GIF on GIPHY

So does that mean you'll be ordering one soon 🤣

·
Jeremy

I was born in the 60's :). I wish I was too young :)

I was born in the 60's and still believe you should never have to pay for water, except if it's in your drink at the bar 🤣

·

Great post. I mean I choose not to participate in that craziness. I'll stay a non VIP. 😂😂😂 it's worked wonderfully for me thus far so I don't want to end my streak.

·
ChronoGuy

This is the Birkin the purse was named after...

Pin en Let the eyes do the talking

I don't know about the purse, but...

Dayum GIFs - Get the best GIF on GIPHY

I gotta get myself a Birkin now!

·
TonyXXX

So does that mean you'll be ordering one soon 🤣

OMG!  I just looked clicked on the "shopping" filter on Google.  Here ya go.  Via Etsy!

Makupartist Very Small Human Hair Merkin Pubic Toupee Pubic | Etsy Hong Kong
·
Strapmonster

Great post. I mean I choose not to participate in that craziness. I'll stay a non VIP. 😂😂😂 it's worked wonderfully for me thus far so I don't want to end my streak.

Okay, but is there some craziness that you do choose to participate in?  Like, maybe all of us humans have SOMETHING that we just can't help being idiots about, right?  Some people will sit in line for hours to get into a cramped, dark space, with music so loud it'll burst your eardrums.  Others will pay thousands of dollars to sit in a giant bowl with tens of thousands of other human beings, looking at tiny ant-sized figures running back and forth on a grass field below them, while sipping disgusting watered-down beer, and munching on a $10 hot dog.  WTF is that all about?

·
Mr.Dee.Bater

OMG!  I just looked clicked on the "shopping" filter on Google.  Here ya go.  Via Etsy!

Makupartist Very Small Human Hair Merkin Pubic Toupee Pubic | Etsy Hong Kong

So would you wear it on your chin or elsewhere 🤣 

·
TonyXXX

So would you wear it on your chin or elsewhere 🤣 

Dude, we should start a whole thread on this subject alone!

This dude definitely bought one off Etsy...

Got a Wispy Thin Beard? Here's How to Add More Volume to it
·
Mr.Dee.Bater

Dude, we should start a whole thread on this subject alone!

This dude definitely bought one off Etsy...

Got a Wispy Thin Beard? Here's How to Add More Volume to it

That one looks like it came from an Orangutan 🦧 arse 

Don’t think I’d want to put that on my face 🤣

·
Mr.Dee.Bater
Dayum GIFs - Get the best GIF on GIPHY

I gotta get myself a Birkin now!

How young are you?  The French had it going on in the 1960's (Birkin is English but her career is mainly in France).  Check this one's 1960's catalog on Spotify or any streaming service:

Hardy,Francoise - Francoise Hardy [VINYL] - Amazon.com Music

You will fall in love.

·

So I'll tell my tale, FWIW:

I've been laid up with the plague, but somehow through the delirium I caught wind of the new releases on Thursday. Damn, I thought, I just got me a Grand Seiko, bad timing, this makes no sense, let it go. But the SBGJ261 troubled my fevered dreams, so by Friday afternoon, through more delirium, I thought, what the hell, and I called the boutique. Manager (and also the guy I've dealt with before) is not in, they said, email him. I called the other boutique, yes, there are two, and the guy (who knows me by name) says, let me get back to you tomorrow, phone has been ringing off the hook, we're figuring things out.

The next day, the manager at boutique A emails me back and says, sure, "as a repeat customer," he can secure me an allocation. I plunk down my deposit. Mind you, repeat customer means I bought one watch almost two years ago, so I'm hardly a whale. I don't know if they really went out of their way for me, but they they tried to make me sound special. I never heard from boutique B, but I presume they coordinate with each other.

I don't know that I have much of a point, other than to tell the tale. I called them, they didn't call me, but when I called, it was all cordial and easy and pleasant. I really and truly hate the limited edition jump NOW or forever hold your peace FOMO game, but this time I played, blame it on the plague, and I managed to get an allocation for 500 piece limited edition with a day a half to make up my mind. If I was somehow special, it didn’t take too much to be special, just one purchase and annoying them a lot in the shop and at events, looking at stuff but not buying. If I was played, I guess I’m not too unhappy about how they played me. Now, buying this watch may still be a bad idea; it probably means I have to sell the way too similar SBGJ249. I’ve never sold a watch, and it fills me with trepidation. If I had known this was coming, I wouldn’t have bought it in the first place.

·
wilfried

So I'll tell my tale, FWIW:

I've been laid up with the plague, but somehow through the delirium I caught wind of the new releases on Thursday. Damn, I thought, I just got me a Grand Seiko, bad timing, this makes no sense, let it go. But the SBGJ261 troubled my fevered dreams, so by Friday afternoon, through more delirium, I thought, what the hell, and I called the boutique. Manager (and also the guy I've dealt with before) is not in, they said, email him. I called the other boutique, yes, there are two, and the guy (who knows me by name) says, let me get back to you tomorrow, phone has been ringing off the hook, we're figuring things out.

The next day, the manager at boutique A emails me back and says, sure, "as a repeat customer," he can secure me an allocation. I plunk down my deposit. Mind you, repeat customer means I bought one watch almost two years ago, so I'm hardly a whale. I don't know if they really went out of their way for me, but they they tried to make me sound special. I never heard from boutique B, but I presume they coordinate with each other.

I don't know that I have much of a point, other than to tell the tale. I called them, they didn't call me, but when I called, it was all cordial and easy and pleasant. I really and truly hate the limited edition jump NOW or forever hold your peace FOMO game, but this time I played, blame it on the plague, and I managed to get an allocation for 500 piece limited edition with a day a half to make up my mind. If I was somehow special, it didn’t take too much to be special, just one purchase and annoying them a lot in the shop and at events, looking at stuff but not buying. If I was played, I guess I’m not too unhappy about how they played me. Now, buying this watch may still be a bad idea; it probably means I have to sell the way too similar SBGJ249. I’ve never sold a watch, and it fills me with trepidation. If I had known this was coming, I wouldn’t have bought it in the first place.

Congrats, man!  I would take the SBGJ261 8 days a week over the SBGJ249!

·

I'll happily take your SBGK015 off your hands if you decide you're no longer interested 😂

·
RiverpethGP

I'll happily take your SBGK015 off your hands if you decide you're no longer interested 😂

I know the post is kinda joshing around, but it's true in that as enthusiasts we want our watches to go on to others who will truly appreciate them, right?  In my own case, I'll often go to my dealer and get an offer from him, and my thinking is that I would gladly give the same price to anybody on WatchCrunch - like everyone here would always have the "right of first refusal" on any watch I were to move on from my collection.

So, yeah, dude, if it ever comes about, I'll let you know!  Ha!