[Need Advice] Pelagos date wheel broken

Within 5 years of purchase it should be covered if you have the card. I had a similar situation and got it fixed. It took about 3 weeks for service. Without warranty card i believe it would have been $500 through Tudor. Check with some local watchmakers and they can give an estimate. Good Luck!

Regarding the warranty, does it explicitly say that the warranty is void if changing the date in the red zone? If not, and the warranty period is still in play, I would contact your AD or Tudor first.

Thanks Larry!

Send to Tudor, worst case you are out shipping costs.

Should be warranty. I bet if you have another watchmaker open it that will void the warranty quicker if you have an issue down the road.

It says this - "This warranty covers defects and issues within five years of purchase, but it doesn't cover damage or deterioration caused by accidental damage or inappropriate use of the watch."

Can they make a case that this was inappropriate usage?

Possibly, but if it never gave any explicit instructions for date changes then I’d say you have a good argument for a warranty.

I know that we in the watch community are always talking about the dangers of setting the date in the red zone but I would think that unless the literature specifically states do not set the date in between this hour and that, then I think they don’t have a case. But obviously, this is just my opinion.

Thanks for the advice guys, I will visit a service center next week and update here.

Go see Toppers or the Tourneau in Westfield center on market st in SF or Shreve in SF all are Tudor ADs and I am sure there’s more in the area. That should be warranty stuff.

Please keep us updated. I always want to know how those repairs go.

Don’t mention that you changed date in red zone 😉just say date wheel seems broken and you don’t know root cause. Tudor will likely repair it under warranty.

Tbh - I am not sure if Tudor is doing proper repair or will just put in a new Kenissi movement which is essentially mass produced by them.

Westfield in SF is closed.

5 years for Tudor

No, it’s still open. The mall is just called San Francisco Centre now that Westfield gave up the location. The landowner is still operating it, and the Torneau (which also operates the Rolex and IWC/Panerai boutiques) is still open.

https://www.tourneau.com/store?StoreID=32

They being said - no way would I drop a watch off to be serviced there because it will close sooner than later. I’m sure Torneau/Bucherer will take care of a customer and ship directly, but there’s no reason to risk it when there’re a ton of good Tudor AD’s in the Bay Area.

I don’t believe Toppers is a Tudor AD. They don’t list Tudor in their list of watches sold (though they often have used ones for sale).

I would just tell you to take it to them and tell them the date is broken, don’t tell them it was your fault or whatever.

I wouldn’t mention “the red zone” when I you call them. Play innocent. ( which you are in my book )

Got to echo what most have said here - play dumb and just say it’s stopped working! And don’t take it to a local watchmaker as they won’t be able to anything with it as it’s probably a Tudor in-house movement - my Breitling uses the same movement and it can only be repaired/replaced by them.

What exactly is the “danger zone” when it comes to changing the date? Thanks

No you didn't change it in the danger time it just happened

Nice very nice 👌🏾 👍🏾 👏🏾

It's you changing the date when the watch mechanism is in the process of doing it, generally between 10 and two. So if your setting the date move the hour hand away from between 10 and two, most of us give a bit more ie between 9 n 3 just to be safe.

https://broadview.sacredsf.org/19104/news/westfield-mall-comes-to-a-close/#:~:text=The%20Westfield%20Mall%20dome%20in,within%20the%20next%20year.

Should be covered by warranty. The danger time is a myth, I asked a couple watch makers (at my Tudor/Rolex AD) and they were both, “what are you talking about.” 🤣

And even if it’s true, how the hell would they know when you were changing the time.

There may be a danger zone (I find it funny you see it on the internet, but never in a watches manual) for some watches, but Tudor and Rolex date changes exactly at midnight. It’s a snap set at 12, the wheel doesn’t start moving before or after, so no danger zone.

They’ll fix it under warranty. The GMT was known to have date wheel problems, but this problem wasn’t exclusive to the GMT.

First of all, I love that watch. It’s my favorite pelagos. Second, I hope Tudor will cover it. Never hurts to ask. Hopefully, the cost won’t be too painful

Woah okay! Thanks for the insight, my plan now is to play dumb about mechanical watches in general and demand warranty coverage 😉

There's no mention of a danger zone in my Rolex's instruction book.

Neither in mine or the Tudor’s manual. I asked the “watch makers” (technician, repairer, I don’t know what to call them) at my AD (multiple brands Rolex, Tudor, Longines, GS), one of the guys was just certified by Rolex to able to do service maintenance on Rolexes and Tudors. Anyway when I asked him about the danger zone, he dismissed it as garbage. He told me Rolexes and Tudors date will change exactly at 12 midnight. There is no zone where it starts changing, the date instantly changes right at 12.

Super #divewatch I am a huge fan of this!!!

It should be covered. Had the same issue with a Ball watch I had. It was fixed

Just a point to note on the "danger zones". In my Longines Master Collection manual, it specifically states that the user should:

Avoid any date correcttion, or the use of the correctors 2 and 3 (day and date) between 20:00 and 03:00; this could damage the mechanism.

And, along with this, further down the page, it also stipulates:

Avoid any moon pahse corrections between 15:00 and 18:00, as this function is inactive during this period.