REALLY bad RZE experience...
Couldn't wait to get my Resolute from RZE and it finally came today!
Unfortunately, not only is the bezel misaligned, but I would say the measurements are a bit misleading on the website, and their support has been very poor.
Now, the measurement thing I may be wrong about. But basically they list the size measuring from the largest part of the case which juts out, to the other part of the case that juts out. So you'd have to measure diagonally at the two largest points to get the 40.5mm they list on the website. To me that's technically correct, but not the way I would instinctively measure the watch.
At any rate, I emailed customer service and they informed me that if I want a refund, I need to ship the watch to Singapore (I'm in the USA) at my own expense. Then they will inspect it and if it passes their inspection I will get a refund. So send out a bad product the customer isn't satisfied with, and the customer foots the bill?
Oh and the other thumb in the eye is their support told me the bezel is not misaligned, despite seeing the picture they requested (as if I was making it up) and told me I just need to rotate it. Also my name is Jack...
At this point I'm wondering if I should just ask for a replacement and then sell it, as the cost hit might be less than the shipping cost. Just crazy that I have no other option than to somehow lose money here.
Really really disappointed all around from product to service. And if this was an AliExpress cheapo I'd just take my lumps. But for the prices they are charging I was not expecting everything to be so poor. Buyer beware from these guys.
I live in Las Vegas, and I like watches! Somewhat new into the hobby (only 5 years) still learning and loving.
I am going to be honest with you, I am not following the bezel alignment issue, could you help?
Maybe it's the angle but the printed numbers on the bezel seem to be lined up?
Help us?
I am going to be honest with you, I am not following the bezel alignment issue, could you help?
Maybe it's the angle but the printed numbers on the bezel seem to be lined up?
Help us?
Look at the bezel triangle and the dial pip at the 7 o’clock marker.
I don’t really undestand the issue, they didn’t refuse to check on your complaints, nor are these issues which you wouldn’t encounter from other companies. I feel bad for the unpleasant experience and hope it’ll resolve somehow satisfactory.
I don’t really undestand the issue, they didn’t refuse to check on your complaints, nor are these issues which you wouldn’t encounter from other companies. I feel bad for the unpleasant experience and hope it’ll resolve somehow satisfactory.
I don’t think it’s reasonable to ask a buyer to ship a watch back to Singapore at their own expense when they’ve been sold a faulty product.
I also don’t think you should insult the customer by telling them that they don’t know how a bezel works.
Calling them by their name also seems like a good idea.
I don’t feel like I’m being a Karen here but I’m open to any feedback if people feel like I’m way off on this.
I think you should just get a refund. Personally I think the misalignment bezel is hardly noticeable (great looking watch by the way). I think once you have a sour taste in your mouth it will be hard to be happy with a product.
I think you should just get a refund. Personally I think the misalignment bezel is hardly noticeable (great looking watch by the way). I think once you have a sour taste in your mouth it will be hard to be happy with a product.
I think you’re probably right.
I am going to be honest with you, I am not following the bezel alignment issue, could you help?
Maybe it's the angle but the printed numbers on the bezel seem to be lined up?
Help us?
Have you actually tried rotating the bezel to align it?
Perhaps you could rotate it until the triangle is at 12 (should be easier than tying shoelaces) and then repost a pick so we can see the misalignment.
Have you actually tried rotating the bezel to align it?
Perhaps you could rotate it until the triangle is at 12 (should be easier than tying shoelaces) and then repost a pick so we can see the misalignment.
I have. The bezel started at 12 when I got it and it looked off. So I tried every other hour marker until I got to the 7 and gave up. I didn’t want to risk rotating it any further and ripping the plastic. At which point they wouldn’t take it back.
Moved it to the 6
Thie rule that customer pays for return shipping has been all over the world for some time, it's not something new and not to blame on RZE. If some sellers support return shipping costs, that is a privilege, not a right.
The Resolute has no bezel, on their website is named Endeavour. Funny thing is, even on the website the bezel is misaligned.
All watch companies that only sell online should offer 30 day free returns. Christopher Ward offers 60 days, you can order 3 watches try them on at home and send back 2 or all if they dont suit you. Otherwise it just seems like RZE , for example, are selling watches with a « gotcha « attitude, your bad if thers is a problem or it doesnt fit.
Thie rule that customer pays for return shipping has been all over the world for some time, it's not something new and not to blame on RZE. If some sellers support return shipping costs, that is a privilege, not a right.
The Resolute has no bezel, on their website is named Endeavour. Funny thing is, even on the website the bezel is misaligned.
I think if you can prove them with a photo that the watch is faulty... you've been sold a faulty item, they should pay for shipping. The customer pays for a fully functional and as advertised product ... the fact that the bezel is misaligned on their website probably doesn't help 😂
Faulty batch ??
Great customer service is the key in the watch business or any business. That’s what separates the great companies vs. some of low tier ones.
I don’t see the misalignment at the 7 or 6 position. I take your word for it but I just don’t see it. If it does exist I don’t think it’s enough to warrant the shipping cost back to Singapore to get another potential misaligned watch.
I believe the misalignment you mention is within their tolerances. It's a sub $1k US watch. You do not get Omega quality at this price point.
Your expectations are simply too high at this level of watch.
I believe they were thinking you meant the triangle wasn’t at twelve in your first pic. Simply a misunderstanding of what you meant when you said it was misaligned. Remember, not everyone in the world are watch nerds like us and I guarantee I could show that pic to all of my friends and they’d say it was misaligned bc it wasn’t pointing straight up at twelve and they’d have no idea you could rotate the bezel. Outside of our world that’s not normal.
Secondly, some stern words that sound arrogant, but are meant to level the expectation. There are plenty of watches in this price range that have the slightest misalignment, almost all of my Seikos have it. I don’t think this makes the watch faulty in anyway at all so you should stop stating it’s faulty. Also, yes $600 is not an insignificant amount of money, but somewhere in that range of product design and manufacturing, money minded measures must be had. Short is, if you want to demand that type of precision, don’t purchase a watch made in Malaysia ( I’m not saying they can’t build one), but buy one from a company or location that has invested in precision engineering tooling. I bet the price and location look a lot different.
In summation, sell the watch and move on, you won’t be satisfied with it. Learn whatever lesson you take from it, but I would say you need to stop saying it’s faulty, if the watch didn’t keep time or the movement was broken, then it’s faulty. The fact it doesn’t line up exactly to where you think it should on a bezel click doesn’t make it faulty.
I genuinely don’t mean for my response to sound like an attack on you, but you did ask the crew here what we’d do and said buyer beware. It’s great to express contrasting opinions, but my opinion is you are being a little harsh on these guys and slandering them for no real reason. A simple, hey, kind of bummed my bezel doesn’t line up, should I send it back or sell would have been fine here. I feel their customer service offering is in line with price and overall transaction.
Regardless, I hope you find a resolution that works for you and a watch that brings you happiness in the end.
By the way I have no affiliation and don’t own a REZ watch.
It’s an interesting idea to parse, but I would say a QC issue is a “fault” and therefore renders a product “faulty”. You are free to have your own interpretation, but I feel I am on solid ground, and very far from slander.
First, sorry for this issue and hopefully you will resolve it somehow. Their attitude is rubbish, no matter what their QC standards are/if this is acceptable deviance for them.
Not being devils advocate but majority of micros in this price segment today have simmilar issues. Even Seiko at +1k has oftenly misaligned bezels like yours ( btw I can clearly see it is misaligned ). Bear in mind most of them are produced in Asia, hence return is always a painful venture.
Thank you, I am frankly surprised by their attitude. As well as the people on here saying I shouldn’t expect proper alignment for this watch because it’s not expensive enough.
If you paid by card or PayPal you have a possible way out. Inform them you've been sold a product that's not as advertised and seller isn't cooperative. They will take it up on your behalf, worst case scenario is status quo, best full refund and free watch.
The bezel is misaligned in the RZE website photo.
As you can see in their product photo your misalignment should be within rze‘s tolerances. If that isn’t good enough for you get a refund. That you have to pay for the shipping is normal.
Thank you, I am frankly surprised by their attitude. As well as the people on here saying I shouldn’t expect proper alignment for this watch because it’s not expensive enough.
Definitely agree with you. I sold all my Seikos due to these kind of issues ( misalignments, poor finishing, accuracy well out of specified range ... ) since I expect more for the money I spent.
CW, Atoll , which colour ? I have CW orange sapphire but love the blue Atoll 300, trying dedperatley NOT to buy it.
The Shark White one.
My humble collection is all black and white and I sold my only dark blue watch (Fujitsubo) two weeks after getting it (the decision to sell it came 3 days after getting it, though) :D
Definitely agree with you. I sold all my Seikos due to these kind of issues ( misalignments, poor finishing, accuracy well out of specified range ... ) since I expect more for the money I spent.
But you didn't spend Omega money, you don't deserve an aligned bezel!!
The bezel is misaligned in the RZE website photo.
Size is an issue too. Would cost nowt to try. Probably make seller accept return costs at least
It’s an interesting idea to parse, but I would say a QC issue is a “fault” and therefore renders a product “faulty”. You are free to have your own interpretation, but I feel I am on solid ground, and very far from slander.
All good 🤝. Again, hopefully you can end up with a piece that you are happy with, I don’t ever like seeing anyone discouraged or frustrated with a watch or in this crazy hobby world of watches.
🍻
I don’t know how people can’t see the misalignment. I’d return.
RZE is a low tier microbrand and I’d expect that kind of product and terrible customer service. They’re not really watch makers, more watch part assemblers.
I don’t know how people can’t see the misalignment. I’d return.
RZE is a low tier microbrand and I’d expect that kind of product and terrible customer service. They’re not really watch makers, more watch part assemblers.
Agree on the misalignment, perhaps I'm blessed with good vision, but to me it's obvious.
As far as RZE, I saw that they had developed their own proprietary coating, which in tests seems to fair very well. Plus the founder came from another established micro brand. So I assumed they would be more professional. Guess I was wrong.
I'm from Singapore, so I know how poor our customer service here can sometimes be😂 (I'm from the hospitality industry by the way) I kind of gave up on microbrands after a couple of purchases left me more disappointed than satisfied, but then again, what you pay is what you get right?
I'm from Singapore, so I know how poor our customer service here can sometimes be😂 (I'm from the hospitality industry by the way) I kind of gave up on microbrands after a couple of purchases left me more disappointed than satisfied, but then again, what you pay is what you get right?
Yes and no. If I bought a 400-500 dollar watch at Macys, or even direct from say Seiko, I could return it with no questions asked and no expense. So it’s not as much the cost as the company behind it.
Yes and no. If I bought a 400-500 dollar watch at Macys, or even direct from say Seiko, I could return it with no questions asked and no expense. So it’s not as much the cost as the company behind it.
I totally agree. But from a company's point of view, they MIGHT put their products ahead of their customer service instead of both, which is not really the best way to conduct business.