Jomashop Scolding from AD
went to the longines AD to look at a watch i have been interested in for some time and plan on buying eventually. i was very clear on my intentions of just looking with the salesperson.
Long story short i didn’t walk out with the watch but i also didn’t mention any intentions of purchasing grey market or acting like i wasn’t going through the AD to purchase, frankly i was considering purchasing from this store down the line when the time was right.
Before leaving the salesperson unprompted told me not to buy from jomashop because they sell their watches with “aftermarket movements” and that if i want the real thing i need to buy from them or else i would have essentially a fake watch. They also refused to give me the reference number of the watch, i found the to be really strange as to my knowledge the reference number is basically just how to identify the watch, shouldn’t be anything sensitive to my knowledge (i could be wrong here so please educate me if so)
curious what your guys experience with jomashop has been. because after i left the AD i went and looked and the watch on jomashop is almost 800 dollars less than what they are selling it for in the store.
(added photo of the watch to grab attention)
sharing my passion for the hobby of collecting and researching timepieces
Salesman trying real hard to make a commission.
Salesman trying real hard to make a commission.
that’s what i was thinking. have you purchased from jomashop before? any issues?
Very odd statement for the salesman to just come out with that statement out of the blue.
I have had few experiences with JS. A couple were good but the rest are the reason I'll never buy from them again.
Jomashop may not be everybody’s “cup of tea” but if they were selling Longines watches with fakes movements, we wouldn’t be having this conversation about them because they wouldn’t be around still. Plenty of people online & plenty of people on WC with experiences buying from them. You’ll be out of luck on factory warranties but so far the general consensus for buying from Joma is a positive one.
that’s what i was thinking. have you purchased from jomashop before? any issues?
Several times. Their customer service is trash but if they have something in stock then they're good for it. I have love/hate thoughts towards them; it's the price to pay for the extra deal.
This is an odd approach. Why didn't the salesperson just mention the warranty and service aspects?
This is an odd approach. Why didn't the salesperson just mention the warranty and service aspects?
i will paraphrase what they said “when you are ready to buy make sure you buy from a real store. jomashop sells watches with the real case but not real movements, also we have a 5 year warranty. if you come in with one of their watches and it has a fake movement, we can’t even service it regardless of warranty or not”. so they did mention it but let’s say it wasn’t their main focus lol.
I've bought 5 watches (Omega, GS, Oris, Tissot, Breitling) from JS. I have no issues. As I can tell, all are authentic.
The watch community would immediately have JS crucified publically if there was litigation regarding it selling frankenwatches.
that’s what i was thinking. have you purchased from jomashop before? any issues?
Purchased from Ashford (Same thing but probably worse) Zero Issues.
That is total fucking horseshit. Salesman is lying through his teeth.
JS does not sell frakenwatches, which is completely illegal and they would have been torched by now. I have multiple watches from JS and every one of them is authentic and quite nice.
Bizarre. I’m reminded of the time I accompanied my mother when she was shopping for a new car. The guy at one dealership completely slagged off another manufacturer when she mentioned she was looking at it as well. We never went back.
Jomashop does NOT put fake movements in their watches. The idea is absurd on the face of it. Imagine the cost of replacing thousands of movements? And to what end? I’ve bought lots of watches from Jomashop and Ashford and not had a problem.
Asinine.
🧌
Tell them Tissot likely works with Jomashop directly and that’s how they get some of the prices down.
Secondly not Joma but I used Watchmaxx and it was a great money saving experience for a $1200 watch lol.
I am of the opinion that if you are spending real money go to an AD. I just found a small imperfection on my seamaster and took it to my AD. They sent it to Omega for me. No headaches. Try doing that with Jomas or other 3rd party places located in Brooklyn. I was raised in Brooklyn and I wouldn’t buy a light bulb from these places. Very friendly when initially purchasing but once they have your money they try very hard to hold on to it. I don’t mean to sound bad but if you are looking to save a couple of dollars while compromising your leverage than perhaps you can’t afford the watch at the moment. Wait a little longer and goto an AD. They will discount the watch slightly and you will have a partner (assuming AD is reputable) should something go wrong. Just my 2 cents.
JS sells the real thing, but they’re not perfect. They list watches which I suspect sometimes they don’t actually have. Why else would my confirmed Murph purchase arrive 4 months later. Almost gave up and bought one at Macy’s, thank god I didn’t. It arrived the next day. One time after 6 months they cancelled an Oris order then called back another 2 months later and offered the watch for 30% more. Recently, while traveling I ordered a Speedmaster Professional and they surpringly shipped it that day. Not being home to sign UPS returned the watch to JS. JS said they would reship it to me when they got it back from ups now that I was home. Instead they refunded my card and relisted the watch for a few hundred dollars more. Wacky. No problem, bought a Black Bay 925 from an AD the next day.
At least 85% of the timepieces that I have purchased came from Jomashop and I haven’t had a bad experience with them yet and I’m talking years of purchasing from brands such as Omega/Breitling/Zennith/Nomos. The only con for me from purchasing with Jomashop has been when trading your old piece for the new one they will come to you with some lowball offers but, it’s up you if you go for it. Now I will only purchase from Topper Jewelers out of CA(Shameless plug)😏
I would be tempted to bring in one of mine and test the salesperson, More realistically, I would probably turn around and tell them, “Dude, Eta movements used to be ‘aftermarket’, too. I can go and buy an 2824-2 from a reputable dealer when I get home and have it arrive next week.”
Woah that’s a fuckin’ steal! I’ll be honest, though, that’s a watch I would buy wait a manufacturer’s warranty.
Very odd statement for the salesman to just come out with that statement out of the blue.
I have had few experiences with JS. A couple were good but the rest are the reason I'll never buy from them again.
I have a certain price tolerance for stuff I buy off of JS. I would never buy a very luxury watch from them, but under ~$400 I don’t mind just not even bothering and just going to my watch maker instead. Granted, I have not done this yet with any other watches I have gotten off of there; This is just my current thinking
As mentioned, I think what's happening is that people are trying on watches retail and then buying online.
This is a tough nut to crack business wise. We all know the need to try on watches. And we all want a bargain.
Very true. I think that for most people that I know, they are willing to pay extra just to have the warranty. But when it comes to someone who knows what they’re looking for, I can see that being an issue sales-wise.
Tell them Tissot likely works with Jomashop directly and that’s how they get some of the prices down.
Secondly not Joma but I used Watchmaxx and it was a great money saving experience for a $1200 watch lol.
Really? Shouldn’t those Tissots come with warranties then?
Really? Shouldn’t those Tissots come with warranties then?
No, because it is often overstock they are tying to get rid of.
JS does not sell frakenwatches, which is completely illegal and they would have been torched by now. I have multiple watches from JS and every one of them is authentic and quite nice.
If you have people buying watches that cost thousands of dollars for fun and they are Americans, that is a crowd that I think they would not want to make angry if JS even contemplated doing something like that
Absolutely no way JS does that. The main difference between them and your AD is that with JS you dont get the whole AD brick and mortar store experience (what ever that may be) and when you buy your watch through JS, your warranty goes through them instead your AD.
I have had good experiences with Jomashop but would not but an expensive mechanical watch from them because I want the manufacturer warranty. No experience with Jomashop warranty.
Authorized dealers and grey market dealers have their differences but that was a lot of unnecessary hate thrown at Jomashop 😂 I’ve had great experiences purchasing luxury brands from Jomashop. That salesperson was basically accusing them of fraud and counterfeiting
I recently bought a Tudor Black Bay Chronograph S&G off of Jomashop and had a terrific experience. The thing is in perfect condition. It was $3k less than the AD… I had just a great experience.
I have purchased numerous watches from Jomashop over a number of years.
I have never had a problem with a return...for any reason.
Everything has always been properly packed and arrived in excellent condition.
If you are purchasing a Big Brand watch for under $5k from Jomashop, then as long as the watch is working in the first 24 hours (don't remove the tags until you are sure it is working properly), you should be good. Servicing these watches with standard ETA or Sellita movements is not an issue.
Obviously I am very knowledgeable about watches and know what is the right price to pay for giving up the factory warranty...generally it needs to be at least a 25-30% discount or its no go.
I have recommended Jomashop to so many people I cannot count the number. No one has ever come back to me and complained about their purchase from Jomashop.
Do some people have issues with them? I'm sure - that happens with any business, but Jomashop does not sell "fake" watches or watches with "fake" movements. That's just BS from the salesperson who is afraid of losing the sale.
If they were a good salesperson, then they would have said, "Michael, you can purchase this watch on Jomashop for a lower price. That's because Jomashop does not provide much of a service experience and there is no factory warranty - only Jomashop warranty. If you purchase the watch from me, I'm here to help you...if you need your strap changed or links removed from your bracelet. If you are having any issues with the watch - I'm here for you. I'll also show you how to set the watch, and how to use it properly so you don't damage any of the complications. Sure the price is a little bit more, but when you buy with us, you don't just get the watch...you get me as your personal guide."
LIES!!!!
Ask the salesman to put the JS details down in writing. Nothing to fear from JS legally if he is telling the truth.
Bet you he won’t though.