PRX hour hand alignment.

Bit shocked to notice the other night that the hour hand on my new Tissot PRX doesn’t align when at ‘o’clock’ hours. only noticed it when it was 6pm. I have also checked at 12 and all other hours. Hour hand seems to be 5min ahead. Taking it back to the dealer today to see if it can be rectified under warranty. I that they are only an entry level Swiss brand, but given the overall Quality and attention to detail to the rest of the watch i was a bit surprised that this was missed during QC. Anyone else experienced anything similar with Tissot? What was after sales service like?

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No, both my Tissots were perfect. I'm not sure if you got it at a jewelry store or a department store, or online. I would contact the seller and see what you should do. It seems to me that the hands just need to be reseated, which a jeweler could do. 

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You are even pickier than I, but I guess you get to see this at more positions than I do. Anyone that can pop the case back and the crown can tweak this, but I doubt I could do much better.

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OscarKlosoff

You are even pickier than I, but I guess you get to see this at more positions than I do. Anyone that can pop the case back and the crown can tweak this, but I doubt I could do much better.

I have had the PRX since Oct 22. I didn’t even notice it until yesterday when I just happen to check the time right on 6. Once I saw it though it couldn’t unsee it. 

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RobertWood

No, both my Tissots were perfect. I'm not sure if you got it at a jewelry store or a department store, or online. I would contact the seller and see what you should do. It seems to me that the hands just need to be reseated, which a jeweler could do. 

Bought it from a jeweller in Canberra who is a Tissot AD. They are sending to the Tissot Australia HQ in Adelaide for a service and to re align the hands. 

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OCD Nightmares!

It is possible for things to get bumped in shipping, hopefully they will take care of it for you.  Annoying, but fixable.

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I'm very OCD on my builds with this. The issue is particularly easy to fix with straight (in contrast to shaped) hands, and would take me about 10 minutes.

This type of misalignment happens rather frequently though, and many people don't care or don't notice. From my experience it's not a shipping problem, but happens during assembly.

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In the photo your watch is tilted down on the left which will throw off the angle of observation as there is a space between the dial and hands. Hands are easy to pull off and straighten. The second hands of a Tissot are usually a 'T'. You can order better hands as the originals are so bland.

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OldSnafu

In the photo your watch is tilted down on the left which will throw off the angle of observation as there is a space between the dial and hands. Hands are easy to pull off and straighten. The second hands of a Tissot are usually a 'T'. You can order better hands as the originals are so bland.

When I first saw it I thought it was a parallax error as well (the visual appearance of something being in a different position based on the angle you view it from). but when you lay it flat it becomes apparent. Also if you compare it to the minute hand position you can see the hour hand is just ahead of the hour marker. I should have taken one at 12 o’clock it is noticeable then. as soon as I set the clock to 6 the jeweller saw the issue immediately. She went and compared at every hour marker and noticed it all the way around. It is small enough that at any other time you would see it. It becomes obvious on the hour. She also recent had a Rado returned due to a similar issue, though weirdly she said that the Rado was only mis aligned at the 3. As mentioned above i wouldn’t have even noticed it at any other time, but once I saw it I knew it was there and couldn’t unsee it. Unfortunately my OCD won out this time. 

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I dont have this problem with my PRX, but there is some slack in the gears. When I bump the watch, the minute hand can move half a minute back and forth 

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I think that it's simply a minor misalignment.  Should be an easy fix.

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I had the same experience with a watch from a different brand. I sent it to a service center under warranty, but when I got it back, it still had the issue. There was slack in the gears, so I think depending on the watch, even "fixing" it might not necessarily fix it for good. Anyway, I can definitely relate to being bothered by it. Hope you get a good resolution.