NSA (new strap alert!) a story about Studio Underd0g’s outstanding customer service
Ok - so this is a bit of a cheat. This isn’t really a NWA and I’ve actually posted my NWA when I received this watch a little over a month ago.
But I thought it was deserving of another NWA because of the process and support from Studio Underd0g.
In my original NWA, I praised the watch for its design but said there was one minor niggle and that was the strap at 6 o’clock fit a bit loose between the lugs and showed less than a millimeter of gap, clearly making the spring bar visible.
Well - lo and behold, Richard Benc, founder of @Studio.Underd0g responded in the comments and offered to send a replacement strap.
I received the strap and installed it finally today. You can clearly see that the new strap fits perfectly and there is no gap between the lugs now.
I praise the team at Studio Underd0g for taking the time to respond to customers on social media and following through with their commitments! It has been a terrific experience with the watch and with the team at Studio Underd0g and I can’t wait to receive my 02 Series Pink Lem0nade in the coming month.
Lifelong watch lover. Learning more every day about this hobby. See more photos on IG @morebillablehours
Looks amazing
Wow that is absolutely amazing. It’s great to hear stories like this as customer service is really what sets watch brands apart.
That’s nice!! I think most fellow Crunchers like @Wes_nodus and @TimeToDesign who are owners of their brands are legitimately cool watch folks and they understand the little nuances and the pickiness of folks like us cuz they are the same and I myself stand the same as quality builds as much as possible and if something is a bit off I’m more than happy to fix or find solutions… so kudos to studio underdog for that as well!!
🥳🍻…
Excellent customer service
Their customer service is great, Ida, Richard and their customers service team area really doing an outstanding job. Kudos to them for taking care of you. Enjoy it. 🙌
Yes. I think the @Studio.Underd0g Goofy Panda is their best looking watch.
Thanks for the report on customer service, this is great to hear.
Cool watch. I should have the watermelon. @Studio.Underd0g when are you going to release new batch? Thanks.
That’s nice!! I think most fellow Crunchers like @Wes_nodus and @TimeToDesign who are owners of their brands are legitimately cool watch folks and they understand the little nuances and the pickiness of folks like us cuz they are the same and I myself stand the same as quality builds as much as possible and if something is a bit off I’m more than happy to fix or find solutions… so kudos to studio underdog for that as well!!
🥳🍻…
Thanks for the shoutout! 🙏
Cool watch. I should have the watermelon. @Studio.Underd0g when are you going to release new batch? Thanks.
Early March 🤞🏼
Early March 🤞🏼
Thank you Richard for response and info. Looking forward to get the cool watch. :)