The day I’ve dreaded is finally here…

The day we watch enthusiast dread… We know it's coming, it’s in the back of our minds, it's inevitable; there is no escaping it.

It's time to send one of my timepieces in for service.

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What sucks, it's one of my newer timepieces; my JLC Ultra Thin I picked up in April of this year. Up until yesterday, it was working perfectly fine. I wound it, and as I was setting the date and moon phase, the date changed when it got to the 11:45pm position. 

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Yes, I know, it seems a bit dramatic as I know there is a range the date can change (sometimes early, sometimes late), but since the date always changed immediately past midnight, the sudden change 15 mins earlier concerned me.  I thought I was losing my mind, so I tried changing the date multiple time, and it kept changing between 11:45pm-11:50pm.  What's worse, the moonphase didn't change until it reached 1:20am!

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I took it to JLC that afternoon and explained my problem. Kudos to JLC for dealing with my madness and patiently addressing all my questions. They mentioned the change seemed to be within spec but they were happy to look at it or hold onto it for monitoring.  I nicely explained, while it may be in spec, it's a bit worrisome that the watch, which always changed dates at midnight, is now changing at 11:45pm, with the moonphase changing at 1:20am.  With that much deviation, I was concerned there was something potentially wrong with the movement.  We checked other similiar watches, and the change of date happened between 11:55am and 12:10, with one changing exactly at midnight. The SA mentioned they can run it by the watchmaker to get their opinion.  

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Fast forward to earlier today, I get a message from the JLC, stating the watch is changing earlier than the tolerance for this movement and they recommend bringing the watch in to be corrected.  “Fudge” is what I thought.

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While I’m glad they can fix it, it is upsetting that I barely wore the watch (didn’t wear much in the summer due to heat/sweating) and it already has to go in for servicing.  They’re estimating 2 weeks, which is better than the 6-9 month range I read other people complaining about.

When I go back to JLC (and again, kudos to them), I’ll get more color on the issue, but I would be curious to hear from the group if they’ve experienced a similar problem, or what could have potentially cause the change.

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Praying for you in your time of need.

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Keep us posted. I think many of us would like to know how your experience is, from beginning to end.

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Kclouis

Praying for you in your time of need.

Appreciate it! There are so many other important things going on, yet this is the one thing I am secretly losing my mind over.

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pretorius

Keep us posted. I think many of us would like to know how your experience is, from beginning to end.

So far, it’s been solid. Let’s see what more they’re able to tell me when I drop the watch off.

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This post is quite timely since I am considering a JLC Triple calendar Moonphase but servicing concerns delayed my purchase. Most of my recent buys involve brand models that I can bring to authorized service centres close to where I live but have no experience with JLC. Servicing a timepiece is inescapable but I try to manage optimum conditions. Hope your Moonphase returns adjusted and does not become an esoteric problem. Wish you good luck.

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You made me laugh all the while reading a tragedy…

But seriously, I hope it’s nothing more than a simple regulation of sorts and your watch is back on your wrist.

Apart from two much needed watch restorations, I haven’t yet had the discomfort of going through your situation or a maintenance service. But as my collection grows, that dreadful day will surely come.

Best of luck!

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TOwguy

This post is quite timely since I am considering a JLC Triple calendar Moonphase but servicing concerns delayed my purchase. Most of my recent buys involve brand models that I can bring to authorized service centres close to where I live but have no experience with JLC. Servicing a timepiece is inescapable but I try to manage optimum conditions. Hope your Moonphase returns adjusted and does not become an esoteric problem. Wish you good luck.

I’m hoping everything goes smoothly. So far the experience has been 👌🏼. They’re telling me it will stay in the states, won’t have to go to Switzerland which is good. I have my fingers crossed it comes back working well and it’s not a reoccurring issue, which is what I’m worried about.

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How much are they charging you? Personally this is something I wouldn’t have taken in for but I completely understand that not being acceptable to you. I have a thing where if the clasps of my bracelets are not in the middle of my arm I HAVE to adjust it. But apples and oranges compared to your watches needs. I hopw it come back to you in factory condition and they don’t charge you an arm and a leg.

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Ruinas

You made me laugh all the while reading a tragedy…

But seriously, I hope it’s nothing more than a simple regulation of sorts and your watch is back on your wrist.

Apart from two much needed watch restorations, I haven’t yet had the discomfort of going through your situation or a maintenance service. But as my collection grows, that dreadful day will surely come.

Best of luck!

Appreciate it! So many other crazy things going on in the world, I thank my lucky stars it’s only a servicing, although I am secretly going crazy.

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Scarecrow dosed you with Fear Toxin…wake up

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