This is totally unacceptable, if there is a problem with a watch (that is not the fault of the customer) then the watch company should take full responsibility to make it right.
Definitely get a refund and I would never buy another one of their watches. There are plenty of other great options out there. Hope it all works out for you.
Thanks for the input I will definitely try to do new stuff, but unfortunately I don’t have a limitless pot of gold🤣. But agree hands on is the best form of review.
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