Yema watches?
Anyone know anything about Yema watches? I recently found them on Instagram and they’ve got some great looking pieces. Seems to be a French brand but I’ve never heard of it before.
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Held one for the first time today, seemed like a nice watch and looked good.
They are a French brand and have some nice designs. They use an in-house movement for the automatics and usually a Seiko mechaquartz for their quartz chronos.
Nice watches that come with a caveat that bears research before you commit.
There are more than a few reports out there of horrible Customer Service.
They are a French brand and have some nice designs. They use an in-house movement for the automatics and usually a Seiko mechaquartz for their quartz chronos.
Nice watches that come with a caveat that bears research before you commit.
There are more than a few reports out there of horrible Customer Service.
Horrible customer service and questionable reliability.
Maybe I just lucked putans I’ve only had one YEMA and it was the LED. I actually found the customer service okay. Like I said might just have been lucky but I had a good experience with them.
I've only heard bad things about their customers service and QC. This is why I don't have a wrist master in my collection.
Yema Yeah!
Yema has taken a bit of beating as some have had some quality issues and challenges with customer service. I can't speak to their issues, though they have seemed to be blown out of proportion in social media.
I have a very large number of Yema watches both modern and vintage.
I can say categorically I have never experienced a quality issue with any of them. Whenever I have reached out to customer service, they have responded promptly both via chat or email. So maybe I am just super super lucky...or maybe there are a few people with loud voices. I couldn't tell you other than my own experience.
Here are the wrist shots to prove it...these are all modern Yemas...
I have to add my own bad experience with Yema, but only because my experience was pretty damn ridiculous.
I will try to keep a long story short:
I bought a Yema Worldtimer GMT back in Feb 2022. The watch arrived in good condition, maybe gained about +5sec per day, all is good with the world, I even used it as my sole watch on a month-long honeymoon to the west coast of the US, no issues found on that trip.
However, in June I went on a 2-week trip to Spain, and after landing in Barcelona the watch at first started gaining a stupid amount of time per day, like +90secs. Eventually, the watch just stopped working. This was Strike 1 in my books; I contacted Yema, and they advised me to send the watch with original packaging et al when I got back to SG.
This is July now; I arranged for the watch to be sent to France, and Yema paid for the delivery both ways, but they did not give me any information on the status of the watch. I had to contact customer service for an update. Strike 2 - no follow-up, no information offered, nothing unless I chased up for it.
The watch came back in August 2022, because the French take their summer holidays during that period. Yema CS did not tell me that upfront, instead only saying said the watch repair would take "30 days". In fact, they actually mean "30 working days". Wow - Strike 3.
In mid to end-September 2022, I noticed something weird: the watch would keep perfect time - 0secs gained or lost - but only in the watch box. When I wore it on my wrist, it would gain +60 to 70 seconds per day. Once again I contacted Yema about this issue.
At first customer service tried to fob me off, claiming that the watch had already been fixed. I even asked if it was possible to retrofit an ETA2893 by a local watchmaker (had already found some bare movements online for sale) so as to avoid any further problems dealing with the Yema 3000 movement; but Yema claimed the movement would not fit.
So I asked Yema CS to decide what to do - either give me a refund or get the watch fixed. It took me 2 more rounds of prompting Yema CS for them to finally arrange for the watch to be collected and sent back to France, by this time it was October 2022.
After that, the watch went back to France, got serviced, and it arrived back in Singapore in early November 2022.
Tl;dr: I spent almost half a year trying to get Yema to fix my watch, and I now have a phobia of their so-called in-house movements. Potential buyers beware.
I have to add my own bad experience with Yema, but only because my experience was pretty damn ridiculous.
I will try to keep a long story short:
I bought a Yema Worldtimer GMT back in Feb 2022. The watch arrived in good condition, maybe gained about +5sec per day, all is good with the world, I even used it as my sole watch on a month-long honeymoon to the west coast of the US, no issues found on that trip.
However, in June I went on a 2-week trip to Spain, and after landing in Barcelona the watch at first started gaining a stupid amount of time per day, like +90secs. Eventually, the watch just stopped working. This was Strike 1 in my books; I contacted Yema, and they advised me to send the watch with original packaging et al when I got back to SG.
This is July now; I arranged for the watch to be sent to France, and Yema paid for the delivery both ways, but they did not give me any information on the status of the watch. I had to contact customer service for an update. Strike 2 - no follow-up, no information offered, nothing unless I chased up for it.
The watch came back in August 2022, because the French take their summer holidays during that period. Yema CS did not tell me that upfront, instead only saying said the watch repair would take "30 days". In fact, they actually mean "30 working days". Wow - Strike 3.
In mid to end-September 2022, I noticed something weird: the watch would keep perfect time - 0secs gained or lost - but only in the watch box. When I wore it on my wrist, it would gain +60 to 70 seconds per day. Once again I contacted Yema about this issue.
At first customer service tried to fob me off, claiming that the watch had already been fixed. I even asked if it was possible to retrofit an ETA2893 by a local watchmaker (had already found some bare movements online for sale) so as to avoid any further problems dealing with the Yema 3000 movement; but Yema claimed the movement would not fit.
So I asked Yema CS to decide what to do - either give me a refund or get the watch fixed. It took me 2 more rounds of prompting Yema CS for them to finally arrange for the watch to be collected and sent back to France, by this time it was October 2022.
After that, the watch went back to France, got serviced, and it arrived back in Singapore in early November 2022.
Tl;dr: I spent almost half a year trying to get Yema to fix my watch, and I now have a phobia of their so-called in-house movements. Potential buyers beware.
Damn. Sorry to hear that. That's horrible
Great quality French watch, I would like to add one to my collection
They are a French brand and have some nice designs. They use an in-house movement for the automatics and usually a Seiko mechaquartz for their quartz chronos.
Nice watches that come with a caveat that bears research before you commit.
There are more than a few reports out there of horrible Customer Service.
"There are more than a few reports out there of horrible Customer Service."......well they are French so....