anyone got an experience with islander

while my brother take a holiday in us. i got some idea to buy a few of islander watch and some part for my current collection. after he finished with credit card payment etc there are some problem and refund without a clear explanation. is there somebody got the same experience? i tried to order different watch but the notification is still the same

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What was ordered?

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orient kamasu bezel (which fit skx bezel), strapcode hexad for samurai, islander hemel hawkeye black, islander brookville blue

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Just send an email asking what happened. Customer service should get back to you quickly. 

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gbelleh

Just send an email asking what happened. Customer service should get back to you quickly. 

allright, i'll tell him right away. i guess he's too busy to reply my mssg lol

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No problems here...

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I have only experienced good service from them. An email will sort it no doubt.

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Ditto on the good service.  I've ordered from them on three occasions and all were trouble free. 

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I met Mark at the Windup Watch Fair NYC and he was super down-to-earth and fun to talk to. Their watches were really great that I tried on and greet designs. I have a buddy that ordered from there and was happy. I’m sure it’ll workout for you.