Kurono Tokyo—Classy Customer Service

Recently bought the newly released Kurono Tokyo Hisui during the November purchase window. It arrived in December and I couldn’t be happier. It’s a stylish work of art. However, I was disappointed to discover after a few weeks of wear that it was losing time.

I contacted KT and they were apologetic, professional, and responsive. They sent a shipping label, covered all the costs, and kept me up to date on the examination and repairs. They cleaned and polished it and sent it back to me quickly.

It arrived today and I was surprised and delighted to find a personal note and a gift (a cool sake cup) for my trouble.

Very classy, KT. I’m impressed with your watches and your customer relations. In an age where good customer service is dying, this is much appreciated.

Reply
·

Amazing! Refreshing to see a luxury watchmaker actually treating their clients like luxury customers

·

Very cool! Now hurry and get a good WRUW with a cup of sake!

·

I love those watches. Everything on their websites sold out unfortunately but awesome customer service as well. A big win.

·

I am very interested in this brand, and hope to maybe have one someday. It is good to hear about their customer service, but I would expect nothing less from a Japanese boutique brand.

·

Wow. Definite customer for life vibes here. It doesn't hurt that they make really great watches too! 💯 🎯

·

That is one hell of a compensation gift! Straight from Japan!

·

love it and enjoy

·

That's great to hear. Thanks for sharing

·

I find that the minute and hour hands are difficult to distinguish and it wears like a 36mm. I am waiting for my Baltic hermitage glacier and salmon Furlan Murray chronograph to decide then see if I would sell this

Image
·
Jonathan1

I find that the minute and hour hands are difficult to distinguish and it wears like a 36mm. I am waiting for my Baltic hermitage glacier and salmon Furlan Murray chronograph to decide then see if I would sell this

Image

Let me know first if you decide to please!!🙏