Is WISE out of business? [Update] Thank goodness the answer is "No" (see picture below)

If anyone knows, it would be helpful.

I have written to them numerous times without a response.

They have failed to deliver the two watches you see in the header to this posting.

The customer support email is no longer valid.

They have missed their deadlines numerous times now.

Does anyone know if they are still operating?

Have they gone out of business?

Thanks in advance if you know anything.

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Oh this is interesting.  Wise has been around for a while now.  If they're going out of business, then that's a pretty bad sign for other micros.

Commenting for the engagement.  

Hope your watches arrive!

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Bummer to hear this and I hope you get your watches or your money back.

Is this the same Wise? If so, the Facebook and Instagram accounts linked from that website (at the bottom) have both been used in the last day or so. Maybe reach out that way if you are on FB or IG? There is also a chat feature on the website you might try.

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I've seen nothing to suggest this is true, but if it is, hopefully you get your situation resolved.

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I also ordered the AD9M and last time I contacted them, last month, they said I should be getting it by the end of September. They are slow to respond, but I’ve had this problem with a few microbrands. 
I might try contacting them again though as I’m getting a little worried. 

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roberto

Bummer to hear this and I hope you get your watches or your money back.

Is this the same Wise? If so, the Facebook and Instagram accounts linked from that website (at the bottom) have both been used in the last day or so. Maybe reach out that way if you are on FB or IG? There is also a chat feature on the website you might try.

Sadly the chat feature is not live. It sends you to the same contact box where you fill in your message and wait for someone to respond. Suddenly, the company just stopped responding to messages in the last week - no response to emails, chat messages or contact box messages. On August 7th, the wise support email address stopped working and returned mailer-daemon messages as undeliverable (it had been working previously). 

The last message I received was on August 2nd again apologizing for the delays in shipping the orders - my orders were made on February 14, 2022 and May 13, 2022. So it is understandable that I'm a little concerned about the delays.

So this is what leads me to ask the question. Did something just happen to upend their business with the lockdowns in China? Are they just not responding because they don't have any positive news?

I've seen this behavior before on Kickstarter and also on small brands when they go under.

With Kickstarter you are just screwed and Kickstarter does nothing to help all the people who get ripped off. Fortunately, that is an infrequent occurrence. The most recent example I had was the Diver Bill by Jared Steadman - 100 backers got screwed out of approx. $500 each by him as he never delivered the watches and then just stopped communicating. He never apologized - just stopped responding.

I had a similar experience with Moto Koure, but in that case I received a refund from my credit card company.

That's why I was curious if anyone had heard from the company.

I have a beautiful WISE in the collection already and was excited to add two more - guess I'll just have to wait and see if they respond at some point.

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I just contacted them via Instagram and got a reply immediately. Looks like everything is still on track for September, so we will see. 
I let them know that there seems to have been a problem with their web chat and e-mail and they said they would try to contact people. 
Good luck. 

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Matt84

I just contacted them via Instagram and got a reply immediately. Looks like everything is still on track for September, so we will see. 
I let them know that there seems to have been a problem with their web chat and e-mail and they said they would try to contact people. 
Good luck. 

Thanks Matt! I should really start using social media - only on LinkedIn at the moment.

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ChronoGuy

Thanks Matt! I should really start using social media - only on LinkedIn at the moment.

I don’t know about that. I’ve deleted my facebook account and have come close to leaving Instagram a number of times. 
Good luck. 

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Good news - somehow all of this noise got their attention and they have written back to me finally. However, still no communication on when the watches will ship. Hopefully I will hear back soon on that. I will keep this thread updated for anyone interested to know.

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The youtube algorithm has recently started showing me all the Wise Adamascus reviews. 

Seeing this post got me hesitant but I do note as per Matt84, their instagram page is actively managed.

Hoping the best outcome for you!

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No reply back yet to my email asking for a timeline of when the watches will be ready...

Stay tuned...

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Well that's concerning. I didn't know of WISE until just now, and that second silver meteorite dial looks gorgeous! Hopefully this gets resolved soon and has a happy ending 👍

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Good news! It looks like WISE shipped out today grey meteorite dial reference I ordered. There is still an apparent delay on the red dial/bronze reference - and no shipping date at this point.

At least, now they are communicating. So thanks to any of you who reached out to the company. Very glad they are still operational and looking forward to getting at least one of my orders soon.

Will post a wrist shot here and in WRUW when it arrives.

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When I was in Thailand back in June I saw their store when I was in Terminal 21 Pattaya, they are a smaller independent watch company based in Thailand They have some very nice offerings at good prices. The good thing about buying a Wise unlike watches imported from Japan and Switzerland you do not have to pay VAT since they are a Thai company.

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Another update - received one of the watches I ordered today from WISE...  😊

They apologized for not having responded to my messages and indicated the red dial Adamascus was still delayed and should be shipped in the Fall - fingers crossed.

But here is today's beauty (two wrist shots to see how the light plays on the dial) - that 904L Stainless Steel case just shines like polished white gold and the meteorite dial is superb - the black crocodile strap is also quite supple:

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And the packaging was class as well:

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Very pleased and glad that such a great microbrand is still turning out magnificent watches.