Just read this horrific and heartbreaking thread about a Tissot “service”
https://www.watchuseek.com/threads/what-to-do-about-tissot-repair.5407283/
Maybe I shouldn’t worry about Tissot’s warranty when buying their watches. I have read several instances of people saying that Tissot just replacea movements too instead of actually putting in the work of repairing them. This VERY recent thread is deeply troubling to me. I don’t know if this is a Swiss corporate attitude, but I have a strong feeling that this would not fly in the States. I hope the poor person got their grandfather’s watch back. What a terrible outcome.
24-hour clock supremacist, Soviet watch lover, budget bitch, and bit-chuffer ~extrodinaire✨. | he | 🇺🇦☮️🇷🇺. Trying to get the Poljot, Baltic, and Vario badges! Past Hamilton are my actual preferences
It seems very strange that Tissot would make that call without the dealer having okayed it. How do you even pick a watch to send back? There was either some crazy miscommunication, confusion of instructions across service requests, the dealer did something fishy, or someone at Tissot is mind bogglingly clueless.
I'm guessing it was a misscommunication, rather than malevolence on the part of Tissot.
As for replacing the movement, Tissot isn't alone in that. It decreases service times, and the movement is sent out for repair to be placed in another watch. I'm guessing 99% of customers want the watch back faster, and don't care that the movement is new/different. It's a tiny minority of collectors who worry about that sort of thing.
Agree, that sounds like a miscommunication. Also, there is no way consumer-level watch manufacturers, such as Tissot, can effectively service watches in Switzerland, which has one of the highest labor costs in the world. I would expect a movement swap every time. And yes, many manufacturers don't service their vintage watches, for the very same reason. (And also because of parts availability.)
This is why it's best in my opinion to take vintage watches to an independent watchmaker
I read through that thread. Something is fishy about that and I have to feel like there is missing information. Hope it all works out for the OP of that post. It’s a bad scenario any way you look at it.
This is why it's best in my opinion to take vintage watches to an independent watchmaker
Yes, always. I would never send any of my vintage pieces back to the manufacturer. Independent watch makers only for vintage pieces.
I'm guessing it was a misscommunication, rather than malevolence on the part of Tissot.
As for replacing the movement, Tissot isn't alone in that. It decreases service times, and the movement is sent out for repair to be placed in another watch. I'm guessing 99% of customers want the watch back faster, and don't care that the movement is new/different. It's a tiny minority of collectors who worry about that sort of thing.
I’ve read people saying that they put the movement in a different watch, but I haven’t seen anything concrete supporting that this. Where does this information come from?.
Agree, that sounds like a miscommunication. Also, there is no way consumer-level watch manufacturers, such as Tissot, can effectively service watches in Switzerland, which has one of the highest labor costs in the world. I would expect a movement swap every time. And yes, many manufacturers don't service their vintage watches, for the very same reason. (And also because of parts availability.)
If they can’t, or won’t, then they shouldn’t advertise that they can, which they do By putting servicing cost prices on their website
If they can’t, or won’t, then they shouldn’t advertise that they can, which they do By putting servicing cost prices on their website
I can't speak to the story about the vintage watch, but Tissot states that "Replacement of worn movement parts or replacement of movement" is part of a full service. (CHF 120) More detail about their services can be found here, including that old watches require an estimate.
I would say that some of their pricier offerings may see a traditional service, but I cannot consider it surprising if a C07.111 will be replaced.
I can't speak to the story about the vintage watch, but Tissot states that "Replacement of worn movement parts or replacement of movement" is part of a full service. (CHF 120) More detail about their services can be found here, including that old watches require an estimate.
I would say that some of their pricier offerings may see a traditional service, but I cannot consider it surprising if a C07.111 will be replaced.
I hope that if I get a C07.1xx, that I could get it a traditional service. Do you think I would be able to request one over a movement swap, if I used Tissot?