Brew service times? Is it needed?

That doesn't sound right at all. I'd let Brew have a shot at correcting it. I'm sure they'd would like to at least see the issue if it's uncommon and improve future models. OR they already noted such a problem and have a fix for it.

Yeah, I know the right option is let Brew take a look. I'm just hoping it doesn't take weeks or even months. I guess I could see if I could work something out where I buy a new one and return this one for repair, maybe, if it would take a long time. I just kind of bought this for myself, for an important reason (to me), and I'd hate to have to let it go for god knows how long. Plus, I only had it for a few hours and absolutely fell in love with it.

Well for the time being... until it's fixed.... don't volunteer to be the official timer at local track meets! 😀

I have a Brew Metric Gold, and don't have any issue at all with the pusher action.

If it's in warranty if send it back for repair. If not I'd live with it.

Understandable. Hopefully, they'll be quick about it.

I think I may have a diagnosis.

Having modified a seiko mecha quartz chrono case in the past, something I discovered is that the internal portion of the pushers have a kinked arm with a small washer locking the arm’s orientation in place. This “arm” is what contacts the movement for the start/stop/reset functions.

Now, if that arm rotates even just a little bit, it can result in what you are describing. It was an epic annoyance on that project and could be the issue here. If it’s me, Im pulling off the case back to have a look… or, may be worth taking to a jeweler to take a peak as it could at least explain the problem. Although it’s probably better to send back to Brew as either way it may be a simple fix. Hope this in some small way helps, cheers.

That's an excellent insight, thank you! And, from what I've felt, it does seem to be something misaligned. I think you're right. It's under warranty, so I'll let Brew do it. But it is good to know it may not be serious or a new issue.

Glad to help (assuming im at least partially correct haha). You sending to brew is probably the smartest thing to do—good luck again and i’d at least be curious to know the result 🤞

I have a Brew Metric and the Chrono works fine. I’d get in touch with Brew. No matter the brand, there will always be a % of watches that will fail

So, I got a replacement and it seems to have the exact same issue.

If I press on the pusher until it clicks, and no more than that, it does nothing. I have to push even harder.

It's an annoyance, but if every Brew watch is like this, fine, whatever, they just have crap pushers.

But if it's a problem, I do want it fixed.

Anyone else with one of these watches, can you confirm that you can't reproduce this? That it always starts/stops when the pusher clicks?

I have Metric-Retro which uses the same movement. The top pusher is the Start/Stop and needs the same applied force to operate while making the same noise for starting and stopping.

The lower zero reset pusher does need a different amount applied pressure through the reset process and does seem like what you are experiencing with yours.

Hope it helps.

If you slowly press the top pusher, does it click before stopping the chronograph hand? They say it should work fine, and click when the action is performed, but I find I have to push harder after it clicks to actually get it working.

I will check tonight when I get home.

My suggestion is to send your #brew watch back...it is not not normal. I've got a couple and the run well. I know its hard to send your watch away but otherwise you will always be thinking how bad it works.

I ended up trying 3. All of them had the issue.

The click is separate from the activation mechanism. You just need firm presses.

But be careful if it's tight, those buttons can pinch skin. They're closer to the bottom side of an already thin case.

I love this watch, it's one of my favorites, but it's not without its quirks and flaws.