New Viridian Sealander (36mm)

That’s it? You’re not going to tell us what happened that made this the 3rd replacement they sent you?

I’m not sure that makes me feel good or bad about CW watches.

Are we allowed to cross-post things from Reddit?? I typed in my whole saga there. It's a long & tedious story!

When QC is all over the map some people will swear by them while others swear at them. Seiko has their issues too with misalignment over their bezel placement and accuracy.

I had a QC issue with my CW, but they made it right in a timely and professional manner. Any watch can have problems, but if the customer service is good, and the problem gets fixed, I won’t hold it against them.

First watch: had a loose metallic fleck on the dial. Sent it back immediately for an exchange. They ran out of my original color, and mini-chaos ensued. DM'd Mike France & Tanya Bull directly. Second watch: bracelet was not flush against the case on either the 12 o'clock or the 6 o'clock position. I was in total disbelief. Tanya Bull sent out the third replacement immediately, and I also returned the second watch within days of receipt.

What kind of issues did you have with Zelos? It’s my understanding that Elshan makes it his personal business to ensure the quality of each one.

Absolutely love this dial colour and limited edition. Enjoy! ❤️‍🔥

I don't really follow CW watches but have read, watched and heard a lot of great things about it. This would be the first time something negative is picked-up on my radar. 😢

It’s a nice balanced watch , I live in Australia and just don’t want the hassle to order from the UK . I have purchased a couple of watches from online , Stowa from Germany & an Ebay Smiths PRS-25 . The tax & shipping means I paid ALOT for both . CW is a great looking watch but I detest a blind date watch , it’s a gamble I am going to like it on the wrist . Yours suits you , so good luck with this one ! Cheers

I hear you, and thank you for the kind words! I took a real leap of faith getting this one, my second online watch purchase (first was a G-shock). It is a real gamble & nerve-wracking. I paid USD$90+ for sales tax and USD$94.03 in duties. You get the sales tax back if you decide to return the watch, but you don't get duties back, which I understood from the beginning. However, CW inadvertently refunded my first watch (without giving me an opportunity to repair it), so I was back at square one (without a new watch), but $94.03 poorer, to boot! They said "Oh, you can now buy the Viridian," but prices had increased during this brief time (April 3rd, 2023), and I'd have to pay duties again??. Anyhow, Mike France & Tanya Bull made everything right in the end, but It's been such a saga.

I read a few negative stuff on reddit, but I consciously ignored what I read and decided to purchase from them.

I literally cannot see the date without adjusting my progressive glasses😎.

I love it, too! It's funny, Viridian was my original preference, but I chose "Oxygen" (blue) because it seemed more versatile. And Viridian did not seem to be as popular (as it was still always available online), so that gave me pause. (BTW, the Red Racer color from Fall 2022 is still available). It was so hard deciding which color to get. Even when I saw them at Windup SF in April, they of course did not have Oxygen nor Viridian colors on display (but also by the time I visited Windup, my first watch was back at their shop).

Thanks for the info. I've had my eye on one of the new titanium Twelves and reading this gives me pause. I hadn't read of any QC issues with this brand before now.

Hi Gogdust: I believe there's horror stories of CW QC on FB (I'm not on Facebook), and there are several threads on reddit about QC issues, and I think there's a whole bunch of complaints on the CW forum (on the CW site). Their watches are top-notch, I do love my Sealander, and when I listen to Mike France, I fall in love with the whole CW story, but they are experiencing (quite) a bit of QC issues. It's called the "Bel Canto Effect." I know The Twelve looks amazing (I saw it in the metal at SF Windup) and I might even think about buying the 36mm version. Maybe.