Marc @islander watches
Had to send the ISL-54 back because it stopped running, Marc sent me the info,I sent the watch in and just got it back in perfect condition with a new warranty card and time graph. Was about a2 week turnaround, couldn't be happier!! Awesome Marc, thank you!!!
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Any idea why it stoped running?
No, I didn't get any details, the timing report and some really good packing.
Hearing some good costumer service like this warms my heart
Good customer service is what makes brands shine! Glad to hear you had a good experience!
Mark's reputation in the watch community is untarnished as far as I can tell. His reputation is important to him. I'd not hesitate to buy from him.
I have heard good things about Mark and his watches.
This has happened to me before, too. I got a 38mm islander dive watch (one of his earliest releases) that stopped working one day. I provided the order number, and got a replacement soon after.
Nice to hear. I have two Islanders and can confidently acquire more eventually while being sure the service is great.