How and where do you service a higher end Citizen?

Dochorahan

I'm interested in buying a Citizen AQ4091-56M. I just have 1 question though. Where do you send a Citizen for service and how much does it usually cost? Do they refinish the case/bracelet and replace broken parts as Omega/Rolex/Tudor does?

I did look up the Citizen website and searched for servicing details. But all I could find is an address. No mention of what is done at the service, how it is done, time frame, cost, etc.

#citizen #service #thecitizen #japanesewatches #servicing
Reply
foghorn
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Use the contact info from the website and contact Citizen directly.

You'll get a definitive answer as opposed to anecdotal info from forum members.

linxhack
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You can take it back to the Citizen retailer you bought it from and they will send it to Citizen, or you can send it to Citizen directly (they have a pretty straightforward process… send it in with what you think it needs, they contact you with an estimate, then perform the work after your approval.

Third option is find a local watchmaker that can work on them. I explored the first two options and am dropping my Citizen off today at a local watchmaker. I’ll let you know how it goes.

Dochorahan
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Thanks guys. Just wondering if anyone had first hand experience. I wonder if Citizen refinishes the cases/bracelets as well.