After a month, I finally “got the call” that my defective Spirit was back from warranty repair at Longines and ready to be picked up! So my wife and I made a trip to the mall for a little holiday shopping and to pickup my watch. All the work was completed under warranty, the watch received a full service, accuracy testing, and water resistance check. Turns out it was a bad mainspring barrel. The AD was awesome as well, and even gave me a little swag for my trouble, a nice padded Longines travel case and some cleaning cloths.
All-in-all, the great customer service from the AD and Longines turned a disappointing situation into a happy ending that has definitely made me more likely to purchase from them again.
Here’s the whole backstory if you’re interested: https://www.watchcrunch.com/GullibleAndroid/posts/beautiful-new-grail-but-already-needs-repair-240011
Just a man with a few too many watches…
Happy for you Andrew. Glad this is all set right and you can now enjoy your awesome watch in time for the holidays.
Right in time for Christmas. Glad your baby is back on your wrist Andrew. Have a great day.
Right in time for Christmas. Glad your baby is back on your wrist Andrew. Have a great day.
Thank you! 🤝
Happy for you Andrew. Glad this is all set right and you can now enjoy your awesome watch in time for the holidays.
Thanks, Tony! 🤝
Nice it's back on your wrist! It's a Beauty! It's like a brand new watch.
Nice it's back on your wrist! It's a Beauty! It's like a brand new watch.
Thank you, sir! I’m glad to have it back
Great watch.. have the same one, hasn’t missed a beat since I got it!
I love my Longines Spirit Titaniumn! Glad yours is back on wrist