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My watch today (tm-215093)
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well for the time being they have refused although not directly, every time I tell them to give me a refund they just tell me "Hello. Please be patient. Our logistics company is still following up on this matter."
Dude, that sucks...
My experience is pretty terrible as well, I paid for my watch 96 days ago and Ive still have not received it
read my comment on this post for more info
sooo... I ordered My Boderry on Nov 03, It is February 07 and I don't have it
What happened was that on November 25th I contacted customer service and they told me it hadn't even been shipped out yet so I had to change mt adress because I was moving. Thus they sent it out, it arrived in my country on December 06 and it stayed in customs until January 17th when the status came up as "Clearance failed", I contacted customer service several times during those dates and they just told me "Hello. Please be patient. Our logistics company is still following up on this matter.". This went on until on Jan 25th they said "Hello. They said the package was destroyed because customs clearance failed. We are already arranging to reship your order and I will provide you with the tracking number next week.". On February 03 they sent me the tracking number, and today Feb 07 They have not sent out the package, the shipping status is still "Parcel information received"
What a nightmare....
