Hi Brynn, On a third attempt, I’ve finally received a watch which I am pleased to inform is without quality control issues. I was dreading opening the box to be faced with more (obvious) misaligned indices! Thankfully, this wasn’t the case.

I agree with your comments about the superb comfort and finish of the titanium bracelet and unusual overall designs, in particular a feature of how the clasp has been designed. The Zelos clasp is nicely milled and it stands proud of the bracelet, preventing unsightly rubbing of the clasp against the bracelet, which can often be found.

I must say, the overall buying experience with Zelos was sadly marred by the ongoing blatant quality control issues, which took three attempts to resolve.

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Hi Brynn, I’m pleased to be able to advise that I received shipping notification this morning. I’m just hoping they’ve managed to find a perfect watch, third time lucky? I’ll report back with a further update.

Hi Brynn, reassuring to hear you have at least had a reply. So far this week, I haven’t had any communication from Zelos regarding my awaited further delivery, as promised . Likewise, I’m expecting to hear of a shipping notification, hopefully in the next few days? I will keep you posted.

Hi Brynn, the lack of communication and delay in response from Zelos regarding a replacement watch is very disappointing and doesn’t inspire me with confidence! I’m currently waiting on my third piece. In my last correspondence with Zelos, I was promised a further replacement “ in the coming week.” I’m just hoping this piece is sent without undue delay and won’t be subject to more quality control criticisms.

I find it hard to believe we are the only customers having issues with these watches. I’ll provide an update on my situation as it progresses. Your fellow disgruntled friend over the pond.

Hi Brynn, After early stating that the replacement watch from Zelos was without issues. I’m sorry to say that I did find a problem. The replacement watch is an improvement on the original piece, however, I later noticed that the indices marker at the 8 o’clock position to be misaligned. I have again notified Zelos and they are sending me a further piece. So my advice is before thinking any replacements are ok, is to check each individual indices marker in detail by turning the hands around the watch face, as I feel alignment defects can become more obvious when directly comparing the indices against the watch hands, as they did in my situation. See photo of the replacement watch I received, showing the misaligned indices marker. If this third watch offer isn’t to my satisfaction I will be requesting a refund, as there appears to be serious quality control issues with these watches. At this rate they’ll have to make a new batch of watches to replace the first faulty batch issue.

Hi Brynn, just to give an update; I received the replacement Zelos Blacktip today and I’m pleased to say that this one is without any issues regarding the misaligned indices. So, hopefully you should get a similar result. I’m now just waiting for a postage label from Zelos to return the defective piece.

I expect you might have to settle for an alternative version, as I understand the Aventurine watches sold out in minutes, unless they kept some aside for unsatisfied customers?

Hi Brynn, Coincidentally, I also have astigmatism and wear spectacles to correct my vision. So, I was confident my eyes weren’t playing tricks. I had my partner look at the watch just to confirm the issue and she could also notice the misalignment. The indices on my watch are probably not quite as bad as yours but just as annoying. Once I’d noticed the problem, I was finding my eyes were being drawn to the annoying issue. And after spending what is not an insubstantial amount of money I wouldn’t have expected to receive a watch with such issues. As you say, Seiko often gets bad press for quality control, especially misaligned bezels but I don’t recall seeing any problems with poorly applied indices! Before making my purchase I assessed what reviews were saying on line and they were giving the watches glowing reports! I actually watched the countdown to the launch of the Blacktip, to make an immediate purchase, as all expectations were for the watches to soon sell out. Again, I wouldn’t have expected a micro brand like Zelos to have such poor quality control. See photo. of my watch, I noticed the 3 and 9 o’clock indices to be angled upwards slightly. The 3 o’clock indices can also be seen out of line with the crown. Maybe not that obvious in the photo but was very obvious in real life, enough.to get on my nerves!

Let me know if you get a satisfactory result.