Nivada Grenchen Super Antarctic

Has anyone else had issues with the lume, crown and customer support?

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I have one and I saw that the newer ones had a larger crown.  When I asked about possibly getting the crown replaced I got no response. I personally won't be buying anything else from them.

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Thank you. I will not either. They do not value their customers. Completely dysfunctional company. Customer support is completely unacceptable. 

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Millrr1964

Thank you. I will not either. They do not value their customers. Completely dysfunctional company. Customer support is completely unacceptable. 

It's really a shame. Such potential. I really think they are a microbrand that bought the rights to a now defunct company, is having the designs made by outsourcing, and has little customer support. Really not acceptable with the prices they charge. 

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dennisbible

It's really a shame. Such potential. I really think they are a microbrand that bought the rights to a now defunct company, is having the designs made by outsourcing, and has little customer support. Really not acceptable with the prices they charge. 

Agreed. It's obvious that the customer support is outsourced too.

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Oh man, thanks Guys.  I was looking at the Super Antarctic and comparing this to other similar offerings from Geckota, Wolbrook, Serica so having this knowledge really helps.  Good on ya.

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3hander

Oh man, thanks Guys.  I was looking at the Super Antarctic and comparing this to other similar offerings from Geckota, Wolbrook, Serica so having this knowledge really helps.  Good on ya.

Serica has excellent customer support. 

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I just sent mine back. The cursive super antarctic on bottom of dial doesn't seem centered, and the lume is bright but fades very quickly. They are telling me my dial is the same as all the dials they have at the warehouse. Let me know what you all think, cursive is set too far to right of the dial right? If anyone can post a pick of theirs for comparison idppreciate it. They also told me it was an optical illusion from domed crystal.... Thanks in advance!

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The lume in direct sunlight is different shades of white between the hands and indices. Customer support is unacceptable. They clearly are not educated on watches.