RZE Lack of Customer Support?
I just received this lovely RZE Resolute Pro four days ago. Unfortunately it has an out of box problem where the second hand will not go past 15 sec past the hour (and yes it's wound). If you "bump it" it will run completely around but stops again at 15 past again. All stem actions work properly. After four business days of sending emails to RZE and getting no response, my frustration level is starting to rise... No phone number on website, otherwise I would call. This is my fourth RZE and have had good service in the past, but this is unacceptable. Looking for suggestions on how to get their attention!
I’m a retired Air Force fighter pilot and have been a watch lover for 55 years. My first “good watch” was an Omega Speedmaster MKII I bought with my college tuition money and then took out a loan to g...
Maybe they are working limited hours during the lunar new year? Just a thought. I’ve heard it’s a big deal in Asia.
Maybe they are working limited hours during the lunar new year? Just a thought. I’ve heard it’s a big deal in Asia.
Good thought. They have an excellent website, but nothing posted there indicating "vacation for the lunar new year".
It sounds like the seconds hand might be hitting the crystal. You could check by holding the watch at an angle. Should be an easy fix if that's the case. I'm willing to bet @Draeger22 is correct.
I'll add an #rze tag just in case it becomes a badge later.
My fault, I missed the skinny banner at the top of the website that says:
"Will be closed from 09 Feb to 18 Feb for Chinese New Year"
Duh...
It sounds like the seconds hand might be hitting the crystal. You could check by holding the watch at an angle. Should be an easy fix if that's the case. I'm willing to bet @Draeger22 is correct.
I'll add an #rze tag just in case it becomes a badge later.
Agree on seconds hand rubbing crystal. I have examined carefully and it appears its right up against the bottom of the crystal. Stack height looks generous... Wonder if I should just fix it myself. I have built watches and have the tools, but think its better to return and not void warranty.
Yeah I'd give them some time, they'll come around. they're a brand that can't afford bad feedback..
Agree on seconds hand rubbing crystal. I have examined carefully and it appears its right up against the bottom of the crystal. Stack height looks generous... Wonder if I should just fix it myself. I have built watches and have the tools, but think its better to return and not void warranty.
Took it apart and discovered the seconds hand was not fully seated and indeed, was touching the bottom of the crystal. Reset the hand, and went ahead and tweaked the regulation from slightly slow to slightly fast. By the way, the inside of this watch is sweet with excellent machining, a beautiful metal spacer and an engraved inside caseback. Double gaskets. Enamel finish on the dial and hands is impeccable out of the case. Of course my warranty is void now, but don't care. Love the watch.
FYI. RZE is closed for Chinese New Year until 18 Feb. The fix on the watch was minor and all is good.
Varkdriver. I just seen this yesterday night. It delayed my purchase until regular business hours continue.