Have you ever had to use a service guarantee?
So basically any watch service includes a couple year guarantee. Have you ever needed to use this?
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Tudor
Started as a quartzbro goofing on the mechanical snobs, wrote for thetruthaboutwatches.com, and lately started finding forgotten familial vintage watches in need of love.
Member since
Last active: 16 min ago
6.50” / 16.51 cm
Only one I used was about five years ago, and I was super impressed. I bought a £70 Parnis watch from mywatchcode based in China. After a few months it stopped working. mywatchcode paid for the return postage, repaired it, and sent it back within a month. I thought that was incredible service
It is rare <knocks on wood>. The last time was my original Black Bat 41. The pip broke and or just fell out. Tudor did a great job quickly repairing
Yes I did. The problem is that since it was an international warranty, the freight charges and VAT payment didn't make it cost free exactly.
I have. Picked up my Tudor BlackBay 58 in spring 2021 and, fresh from the box, it was running fast 8 seconds per day, quite off COSC specs.
immediately brought it back to my AD who acknowledged the issue and shipped the watch back to sunny Switzerland shores. Came back a month later at zero cost for me and has been running fine since. Job done
Not yet and hopefully never 🤞
Yes, several times. Twice on my Longines and recently on my BB GMT.
I’m about to on my G-Shock, the module is defunct: analog and digital not syncing.
Yes. My Aristo Flieger with SW-200 has gone back twice in a year (I had to pay shipping). Once for a reverser gear and another issue I don't remember, the second time it just stopped. I still like the watch a lot, it makes me wary of that (supposedly) bomb-proof movement though.
Yes when I had my TAG chrono serviced. I used Luxury Watch Repairs in Hatton Garden. It wasn’t right and the watch went back til it was
I bought a Seiko and immediately handed it over to have the date wheel adjusted for alignment. Got it back in a week's time with perfect alignment!
I've had some cases
I've had to send in multiple Tudors/Rolex for running outside of COSC parameters. Unfortunately, it takes several weeks to months for them to get it back to you. I’ve had to send in a Yacht-Master 37, Heritage Black Bay 41 & Black Bay 58 925. About to send in my Grand Seiko SLGH005 with its 9SA5 Hi-Beat movement because it’s running way fast. Anywhere from +9-13seconds a day. It only stays within spec in one position but even then it’s +6 a day.
Yes.
Those 2 were the only issues I've ever had with any watches. Both chronographs. Both Breitling. Soured me on the brand.
Yes. A pre-owned Speedy; the reset pusher fell off and I found it, which is the really amazing part of the story. Sent it to Omega, they repaired it, did a complete service to include hands and a new hesalite crystal, and sent it back in a very nice box. They also included the old parts (yay, spare crystal!) Despite being pre-owned, it was all done under warranty and at no charge. Sooner than they estimated. One VERY happy camper.
Very rarely has it happened, but a couple times it did were a pain in the butt for sure.
I’ve had my Oris Big Crown Pointer Date now for 27 months. It comes with a two year warranty, but if you register the watch with Oris they give you an extra year. I must have the worst Sellita SW-200 on the planet because the watch has been sent back for service twice now for the same issue. The rotor sticks when hand winding the watch. I can feel it spinning with each turn. Plus, the stickiness continues when wearing the watch as the rotor is incredibly loud. I think it’s an issue with the ball bearings. The watch is currently in Boston getting serviced for the second time. I’ve been without it 6 of my 27 months of ownership.
Nothing from a new purchase - but I got great service from a watch dealer when the vintage santos I purchased was not working well.
Only once but it was a DOA so I don't think that really counts.