Watches of Switzerland - The End
I’m just done with them. I’ve had various Rolex requests open with them for a good long while - the longest being for a simple Explorer. Over the past year I’ve bought three less popular watches with them. Over £25k. All that and I am not even allowed on the list for an OP 36.
So I went in today to “my branch” to check on what I had requested and maybe amend.
I was met by the most arrogant sales assistant lounging on a sofa. Completely disinterested. Only to be told I couldn’t even amend my requests because I have been registered to an AD in Battersea now. Er no - I bought a Tag from Battersea this week - from a Tag branded AD. They did mention that they were part of WoS - but not that they would change my registration to them.
I asked how I might deregister myself from this person in Tag when I don’t even know their name (I just walked in and bought a Tag.)
The guys attitude was so shitty and arrogant, making this all seem like my fault. The level of respect you get having spent (and planning to spend) so much money.
I just walked out.
I’m absolutely done with them. Will register my Rolex requests elsewhere and never darken their door again.
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This is what happens when we enter a waiting list. We declare dependency and some weak-fibered assistants will take advantage to assume a hollow stance of authority. It’s an embarrassing dance we all perform one way or another. It seems the watch is a prize for most docile lap dog.
This is what happens when we enter a waiting list. We declare dependency and some weak-fibered assistants will take advantage to assume a hollow stance of authority. It’s an embarrassing dance we all perform one way or another. It seems the watch is a prize for most docile lap dog.
Or rather when we enter waiting lists for things we don’t want in order to one day maybe go on the waiting list for things we do.
I mean I get that demand outstrips supply. But I’ve had mostly brilliant customer service elsewhere.
Let me get this right... You spent £25k buying other jewellery (that you may or may not have wanted) in the hope of getting one Rolex watch at retail?
Had it ever occurred to you that just buying one Rolex from a Grey market dealer would have cost you far less? Hate to say this, but you've been played.
Let me get this right... You spent £25k buying other jewellery (that you may or may not have wanted) in the hope of getting one Rolex watch at retail?
Had it ever occurred to you that just buying one Rolex from a Grey market dealer would have cost you far less? Hate to say this, but you've been played.
No I spent £25k on three other “non-hype” watches.
But yes - I feel like they are both playing me and not even having the grace to be polite about it.
I’ve bought Rolexes elsewhere (so I guess you could call that grey) but feel I would like to be on the list for RRP watches too. I don’t even mind waiting. Just hate the feeling of being scammed.
Horrific behavior from WoS. To ”kidnap” you as customer from a single buy is low.
No I spent £25k on three other “non-hype” watches.
But yes - I feel like they are both playing me and not even having the grace to be polite about it.
I’ve bought Rolexes elsewhere (so I guess you could call that grey) but feel I would like to be on the list for RRP watches too. I don’t even mind waiting. Just hate the feeling of being scammed.
It's a difficult position to be sure. I just wonder whether there needs to be some political pressure put onto the watch industry to stop exploiting people like this. More transparency on waiting lists would be a start. But perhaps what is really needed is a full investigation by international police about the watch industry - because it's clear that when Rolex is concerned, there are some very poor outcomes for people - and it crosses multiple international borders and markets.
I don't know how anyone puts up with these ADs. Truly.
They messed you about, took your money, treated poorly and you rightly walked. The saddest thing is they won't even care. They won't give a toss they've lost your custom because there will always be some other mug to fill your shoes.
I'm glad you escaped the toxic relationship.
For every "good" Rolex story, I hear too much bad stories.
Unacceptable behavior from any merchant. You might consider letting the parent company know about this sales associate's behavior. One voice can make a difference.
I have to admit, when I lived in London for two years, I experienced this more often than in the US. My wife and I used to joke that there should be a sign over the door saying "How can we Not help you".
What a horrible attitude. It doesn't help that they're so opaque about their policies, much worse is they blame their mistakes on the customer. Let them have whomever VIP clientele they choose, and find a more honest AD. Bad sales tactics should not be rewarded.
Unacceptable behavior from any merchant. You might consider letting the parent company know about this sales associate's behavior. One voice can make a difference.
I have to admit, when I lived in London for two years, I experienced this more often than in the US. My wife and I used to joke that there should be a sign over the door saying "How can we Not help you".
!!
This reminds me of last summer when a friend and I were "Moonswatch hunting 😂", and we decided to stop by a WoS just to browse while we were in the area. The guard/SA/staff by the door gestured us to wait by the door. We proceeded to stand outside in the sun for a good 10 minutes. We just left.
We took a peek through the windows and there was practically no one inside. For all we know, the CEO of Rolex had a private tour and was probably in the basement looking at Tudors.
A waiting list, I understand. Rude, arrogant customer service is inexcusable. I don't know who is running Watches of Switzerland, but they should be alerted to the experience you had with their sales staff.
Thats just fucked up . Another reason to go down the Tudor line . Its like “Grand” Seiko with the $K in front of Seiko yeah , but their available no fuss no muss . I reckon Tudor do a pretty good range if you must put up with that sort of pratt bullshit from anyone let alone a supposed brand rep , fuck me . I just wanna walk in somewhere and buy a watch ….
Shucks! Sounds awful man!
I agree with @Richierich to a degree. If you really want that Rolex, go to the Grey Market dealers. They will gladly take your cash, and you will probably be treated a whole lot more respectfully. There is no such thing as a waiting list with Rolex, or any other higher end brand. There is only yes, you can absolutely have this watch, or no, not a chance in he'll. Don't buy into the hype.