ADs: How to lose friends and alienate people

Went into an AD yesterday to pick up the titanium bracelet for the NTTD Seamaster.  

  • Been waiting 6 months for it
  • Was originally told that it would take 4 weeks to arrive
  • Every time I call, am told it's right around the corner
  • No problem, I get it, ships are blocking the Panama Canal, COVID is rampant...  I can wait
  • Finally, decide that it's a lost cause, call up the AD to cancel the order and get a refund
  • Suddenly, can't get a hold of the associate I originally ordered from to get the refund processed
  • A week later, she calls me to say, "Oh, I just spoke with Omega, and they shipped it out already."  What a coincidence!  I cancel my order, and suddenly the bracelet is available???
  • Finally, go in yesterday to pick it up, associate looks at the GS on my wrist, and says, "Nice watch.  I hope you didn't get that from somewhere else.  You should be buying it from us."

WTF???

As always, just like Jerry Seinfeld says, "People...  they're the worst!"

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Yep, no more business for them!

I've found the boutiques here (Boston) to be full of jerks, but the much fancier multi-brand stores to be really pleasant.  

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Reminds me of how many employers will treat their employees and applicants like shit when unemployment is high because they can get away with it and then complain how hard it is to find and keep good people when unemployment is low.

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roberto

Reminds me of how many employers will treat their employees and applicants like shit when unemployment is high because they can get away with it and then complain how hard it is to find and keep good people when unemployment is low.

Early in my career, a managing partner once told me that the time to keep in touch with people was when they couldn't do anything for you, that they would remember it when they could...

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what an awful experience... and the people complain about some Rolex ADs... 

However the result counts, nice watch, sits well on your wrist!

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I'm always very careful about what watch I wear into a local AD. I have a boutique AD right around the corner from me at work. They carry Seiko, GS, Longines, Oris, Meistersinger, and Muhle Glaschutte primarily. I got my Oris Big Crown Pointer Date before my work relocated offices and I knew the shop existed. They have been pretty cool about it and even sourced me an OEM bracelet for the watch. But I don't think they do any heavy discounting (they are located in a very affluent area of central florida) as as much as I want to buy my first GS, I'm not sure I'll get the best deal there. But I don't relish the idea of buying it somewhere else and then facing the same kind of commentary when I walk in there. Decisions, decisions.

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This is a sad story. I have always bought my watches second hand so that I can get more for my money so don't have any experience with ADs myself. In my head I've always thought I'd love the AD experience though and imagine it as a champagne, white gloves, genuine smiles, suit and tie affair... not "Here's your watch, now **** off and be grateful". 🥺

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Oh man… I’d be pretty livid. My first reaction to the associate who calls out your GS:

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When I go into my AD, I purposefully try to wear a watch from a brand that they don't carry. It's my way of showing them that I have options, even if they are the only Rolex and Omega AD within hundreds of miles of me. The hobby is supposed to be enjoyable, and groveling to an AD isn't exactly something that I find enjoyable.  

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Too many ADs for the more "aspirational" brands act like they're doing you a favour. Like we should be grateful they've allowed us to spend our grubby money on one of their wonderous watches. Said it before... Two words, seven letters three of which are 'f'. Not all are bad, those that are... bye bye.

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roberto

Reminds me of how many employers will treat their employees and applicants like shit when unemployment is high because they can get away with it and then complain how hard it is to find and keep good people when unemployment is low.

Back here to add that I’ve generally thought the following since learning about AD shenanigans, especially regarding Rolex and even wrote this to some friends who are not into watches:

Two ridiculous watch world concepts are “working with an AD [authorized dealer]” and “waiting for the call.” The amount of energy spent on courting and/or ass kissing a person to get them to **sell you** something just blows the mind. To be hazed to buy things. WTF?

And then the other day after learning about @bshaaw4 through a pointer to his GS White Birch review, I started watching some of the videos on his channel and found this gem (see the part from 7:10 to 8:05) and now I can just point to that. He even uses the same WTF lol.

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roberto

Back here to add that I’ve generally thought the following since learning about AD shenanigans, especially regarding Rolex and even wrote this to some friends who are not into watches:

Two ridiculous watch world concepts are “working with an AD [authorized dealer]” and “waiting for the call.” The amount of energy spent on courting and/or ass kissing a person to get them to **sell you** something just blows the mind. To be hazed to buy things. WTF?

And then the other day after learning about @bshaaw4 through a pointer to his GS White Birch review, I started watching some of the videos on his channel and found this gem (see the part from 7:10 to 8:05) and now I can just point to that. He even uses the same WTF lol.

Double lol because I am now realizing it was you who pointed to @bshaaw4.  

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Pascal

what an awful experience... and the people complain about some Rolex ADs... 

However the result counts, nice watch, sits well on your wrist!

Thank you, man!  This was a multi-brand shop located on the main strip in a very affluent beach town.  I guess there are 2 possibilities:  1) they're doing such good business, they don't need to be nice, or 2) I walked in with my Amazon Basics white t-shirt and 6 year-old jeans and they assumed I was a hobo?  

My experience, meanwhile, with any Omega Boutique, couldn't be more night and day.  At the Omega Boutiques, I've only ever been treated with utmost respect and civility.  One gentleman even sat with me and geeked out about the co-axial escapement for 15 minutes, drawing out diagrams to explain to me how it worked versus the Swiss lever escapement.

I guess, from now on, I will only ever patronize the Boutiques themselves!

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Deeperblue

This is a sad story. I have always bought my watches second hand so that I can get more for my money so don't have any experience with ADs myself. In my head I've always thought I'd love the AD experience though and imagine it as a champagne, white gloves, genuine smiles, suit and tie affair... not "Here's your watch, now **** off and be grateful". 🥺

Too funny.  My experience with Omega boutiques has been nothing short of stellar.  There, it really has been champagne, white gloves, genuine smiles, etc.  A couple of the folks in the boutique here in San Diego studied as watchmakers and will sit and geek out with you.  

Meanwhile, I literally got kicked out of a Breitling Boutique once.  Like, yelled at to "get the F&^% out!  Craziness.

I guess it really is hit or miss.

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roberto

Back here to add that I’ve generally thought the following since learning about AD shenanigans, especially regarding Rolex and even wrote this to some friends who are not into watches:

Two ridiculous watch world concepts are “working with an AD [authorized dealer]” and “waiting for the call.” The amount of energy spent on courting and/or ass kissing a person to get them to **sell you** something just blows the mind. To be hazed to buy things. WTF?

And then the other day after learning about @bshaaw4 through a pointer to his GS White Birch review, I started watching some of the videos on his channel and found this gem (see the part from 7:10 to 8:05) and now I can just point to that. He even uses the same WTF lol.

Yeah, this is a truly weird world we live in.  I mean, I get that when somebody is selling you something at a major discount to the market price, they are actually doing you a favor.  In which case, they do expect you to grovel, right?  But, to Brandon's point, why would any of us want to play that game???

Craziness.

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ds760476

Yep, no more business for them!

I've found the boutiques here (Boston) to be full of jerks, but the much fancier multi-brand stores to be really pleasant.  

Please list the ones you have had good and bad experiences with!  Moved to Somerville last year and hoping to establish a relationship with a few good ones!!