Guilt by association, the case of the Smiths Everest PRS-25

I've been avoiding my Everest PRS-25. There is nothing wrong with it. I like its gilt dial and being a 36mm Explorer 1016 clone, it also wears very well on my wrist. It's really a fine watch on its own merits.

The problem is that in my mind it will be forever associated with the worst purchasing experience I ever had, and this is shrouding it in a negative aura that make me avoid it unconsciously. This was made very obvious to me this morning when I opened the watch winder to take it out and my hand went instead to the Marathon MSAR to its left. I had to make a conscious decision to move my hand back to the PRS-25 and pull it out and it didn't feel right to me until I sat back outside with my coffee.

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IDGuy explained in one of his YT videos why the gilt version of the PRS is one of his favorite watches. I have to admit that while I agree with his reasons, I still can't share his feelings, and that's a pity because the Everest PRS-25 deserved better. 

And so here we are together the Everest and I, and I hope that by wearing more often the sour taste the purchase left in my mouth will finally wash away.

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Cheers!

Reply
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I'd just wear the MSAR and call it a day. 

I want to like Smiths, but I just can't. 

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I have two PRS 25’s (cream/aventurine dials), and I tell ya, they are some of the most comfortable bracelet(ed) pieces in the collection. 
Enjoy the watch, it can’t help that its designer/retailer can be a first class jerk at times…sometimes more difficult to aquire can in fact enhance the ownership experience 👌

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I think its gorgeous piece but yeah, seems to be a watch with the potential for"baggage"right from the unboxing

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MinnKonaMike

I think its gorgeous piece but yeah, seems to be a watch with the potential for"baggage"right from the unboxing

It's the best gilt dial 1016 re-creation there is.

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Hoots1

I have two PRS 25’s (cream/aventurine dials), and I tell ya, they are some of the most comfortable bracelet(ed) pieces in the collection. 
Enjoy the watch, it can’t help that its designer/retailer can be a first class jerk at times…sometimes more difficult to aquire can in fact enhance the ownership experience 👌

Maybe because of the fact that Timefactors is a one-man company? I don't know that for sure.

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Hoots1

I have two PRS 25’s (cream/aventurine dials), and I tell ya, they are some of the most comfortable bracelet(ed) pieces in the collection. 
Enjoy the watch, it can’t help that its designer/retailer can be a first class jerk at times…sometimes more difficult to aquire can in fact enhance the ownership experience 👌

The bracelet is fine on my PRS-25. I saw that the aventurine version is sold with a jubilee but I personally don't like this style.

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If you're willing to part with it come the new year, I'd be interested. 😉 

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Catskinner

The bracelet is fine on my PRS-25. I saw that the aventurine version is sold with a jubilee but I personally don't like this style.

Definitely makes the Silver Jubilee look “Hollywood “ 😄

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Not to open old wounds, but I tried going over you older posts to see if you talked about what happened, but didn't find anything. I'm curious what happened? I recently purchased the new Smiths Trans-Global from TF, had it in hand 3 days after purchasing. Beautiful watch, nice case. I am looking at the Everest Gilt as my next timefactors purchase.

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luispinedo

Not to open old wounds, but I tried going over you older posts to see if you talked about what happened, but didn't find anything. I'm curious what happened? I recently purchased the new Smiths Trans-Global from TF, had it in hand 3 days after purchasing. Beautiful watch, nice case. I am looking at the Everest Gilt as my next timefactors purchase.

Fair enough, here are the steps of the process:

  1. Wait for an announcement about the time the online shop will open and the availability of stock. Sign on to the newsletter.
  2. Try to log in 5 minutes after the shop is opened and get greeted that the store is already closed and they are busy preparing the orders for shipment.
  3. Wait for the next time the shop open, which can be a few weeks or months.
  4. Log in right on time, get the watch in the cart, go to checkout, enter my details and cc information and when I try to finalize the order, I get a message telling me it's out of stock.
  5. Check the cart. It's empty. WTF ???!
  6. Try to get the watch again in the shopping cart - none are left, it's all gone in less that 2 minutes.
  7. repeat 3-6
  8. repeat 3-6 (It's a repeatable and consistent experience, like a well managed theme park or a planned scientific experiment).
  9. Check with forums if this is normal, apparently it is with Timefactors. Can this be changed to ensure something put in the cart won't be pilfered before finishing the order. Nope it can't and the owner has no intention to make any changes. Can a reservation, pre-order or waiting list be implemented? Nope, and if I'm not happy with this I'm invited to spend my money elsewhere (which I did).
  10. A few months later another newsletter announce the schedule for shop opening, just for shit and giggles I log in, and manage to finish the order process, I was so surprised that it took me a few seconds to realize what happened.
  11. Two weeks later the watch arrived. Total time spent on the order process: Close to 6 months.

The main issue here is the lack of expectation management from Timefactor. They created a high stress experience, they know they did it and they neither care nor have any intention to make any change or improvement, except for issuing generic statements about limited stock availability.

However the speed at which this "limited" stock disappear is leading me to believe that it's possible that none existed in the first place, or let's put it more bluntly - whatever stock was there was probably already in the hands of interested parties before the store even opened.

I also had the opportunity to communicate with other people of read about their experiences when they ran into problems with their watches and it's not very encouraging, therefore it's a good thing that it has a widely known and easy to service/replace movement.

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I got mine on the second hand market due to the hassle obtaining from Timefactors due to time difference and opening to sold out time windows. I am happy with mine . Paid a bit too much but hey , buy what you know you will wear . Hope the trauma of your experience is forgotten sooner than later , good luck cheers :)

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Catskinner

Fair enough, here are the steps of the process:

  1. Wait for an announcement about the time the online shop will open and the availability of stock. Sign on to the newsletter.
  2. Try to log in 5 minutes after the shop is opened and get greeted that the store is already closed and they are busy preparing the orders for shipment.
  3. Wait for the next time the shop open, which can be a few weeks or months.
  4. Log in right on time, get the watch in the cart, go to checkout, enter my details and cc information and when I try to finalize the order, I get a message telling me it's out of stock.
  5. Check the cart. It's empty. WTF ???!
  6. Try to get the watch again in the shopping cart - none are left, it's all gone in less that 2 minutes.
  7. repeat 3-6
  8. repeat 3-6 (It's a repeatable and consistent experience, like a well managed theme park or a planned scientific experiment).
  9. Check with forums if this is normal, apparently it is with Timefactors. Can this be changed to ensure something put in the cart won't be pilfered before finishing the order. Nope it can't and the owner has no intention to make any changes. Can a reservation, pre-order or waiting list be implemented? Nope, and if I'm not happy with this I'm invited to spend my money elsewhere (which I did).
  10. A few months later another newsletter announce the schedule for shop opening, just for shit and giggles I log in, and manage to finish the order process, I was so surprised that it took me a few seconds to realize what happened.
  11. Two weeks later the watch arrived. Total time spent on the order process: Close to 6 months.

The main issue here is the lack of expectation management from Timefactor. They created a high stress experience, they know they did it and they neither care nor have any intention to make any change or improvement, except for issuing generic statements about limited stock availability.

However the speed at which this "limited" stock disappear is leading me to believe that it's possible that none existed in the first place, or let's put it more bluntly - whatever stock was there was probably already in the hands of interested parties before the store even opened.

I also had the opportunity to communicate with other people of read about their experiences when they ran into problems with their watches and it's not very encouraging, therefore it's a good thing that it has a widely known and easy to service/replace movement.

Yeah, I can see how that would be frustrating. 

I hope you come to enjoy your watch. You went on a tough and challenging journey to obtain it! An experience like that would've made me happier to wear it. I thought your bad experience was due to something more sinister.

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I totally get it. I love mine, but I’ve also spent $400 on two separate servicing appointments since I bought it in May 2022. I’m done putting money into it from a servicing perspective, but it has sentimental value so I’ll never sell or truly regret the purchase. My next move is to buy an old, used skx so I can learn how to service my own watches for free.